Turn Guest Feedback into Action: Personalization Powered by MARA & MEWS
May 27, 2025
10:00 – 10:45 CEST
Online Event
Welcome to our live webinar "Turn Guest Feedback into Action: Personalization Powered by MARA & MEWS"
What if every returning guest was greeted with a service experience tailored just for them?
In this exclusive webinar, join experts from MARA Solutions, MEWS, and Capsule Services as we explore how a powerful new integration is reshaping the way hotels personalize the guest journey.
You'll learn how MARA, the leading Online Reputation Management platform, now integrates directly with MEWS to automatically update guest profiles with insights pulled from past reviews and surveys. At check-in, MEWS' Smart Tips feature then surfaces these preferences instantly — helping staff make smarter decisions, deliver exceptional service, and even increase upsell opportunities.
✅ What we'll cover:
- How MARA automatically transforms feedback into guest preference data
- Real-world examples of personalization that drive loyalty
- How Capsule Services is already using this integration on the ground
- Live Q&A with the experts from MARA, MEWS & Capsule Services
🎤 Speakers:
- Dominik Langkabel (Sales Director DACHEE @ MEWS)
- Hendrik Renken (Head of Technology @ Capsule Services)
- Tobias Roelen-Blasberg (Co-Founder & Head of Product & MARA Solutions)
Whether you're focused on guest experience, front desk efficiency, or driving revenue through upsells — this is one you won't want to miss.
Media Contact
Tobias Roelen-Blasberg
Co-Founder [email protected]