Hotel's general manager works from top to bottom | Thompson has a simple philosophy: 'Being a good boss isn't about writing great reports.' | thonline.com

People like to complain: the weather, the economy and that old standby, the boss. But at downtown Portland's Hotel Monaco things are different. Craig Thompson, the general manager of the 221-room property, is rarely in his office enjoying the perks that come with being a big shot. At 60, Thompson hustles like an intern striving to impress.