Stephen Alden, CEO of Maybourne Hotel Group: Grand hotels have to stay true to the heritage | livemint.com

Mumbai: Stephen Alden tells an anecdote related to one of the hotels he administers. The chief executive officer of the Maybourne Hotel Group— which operates three of London’s most iconic hotels, the Claridges, the Connaught and the Berkeley—says the Claridges is often considered an extension of the Buckingham Palace. Therefore, not surprisingly, there was once a call to the hotel by someone who wanted to speak to the king.