China Hospitality Special: Hotel summit: Competition fierce, trained staff crucial | chinadaily.com

The 21st Century Hotel Industry Summit and the ninth Golden-Pillow Award of China Hotels were held in Hangzhou, Zhejiang province last month to honor achievements and discuss trends in the industry. The forum was held as international hoteliers increasingly arrive in China to compete with domestic operations, posing a challenge to local operations in attracting and retaining guests.