Asia Pacific - Latest

Visa Destinations is an interesting development, but it's too early to call it a major shift in hotel distribution. Visa has huge global reach through its billions of payment cards, giving it the potential to become a significant travel booking platform.

I wrote some time back about the emergence of banking as a genuine alternative to traditional distribution and their depth of customer intelligence as compared to other business types competing for the same customer.It’s a mistake to look at this strictly through the lens of Visa's direct customer relationships or draw parallels to Amazon's travel missteps.

Visa's 4.3 billion cards in circulation miss something AMEX has: an aspirational brand cardholders actively choose because of what it says about them.That distinction matters more than scale here. Amex built travel credibility over decades with their concierge desks, Centurion Lounges, curated hotel collections...

The reality is much more complex than black and white. There are already many humanless hotels (mostly in Asia). So there will be: - regional differences in approach to human vs machine balance - variations between different segments (short-term rentals adopted self-service from the get go, many limited service hotel properties followed, but we won't expect to see if in the luxury segment any time soon, maybe never) It will be a spectrum.

In the future, a purely automated, no-human operational model will increasingly become the way of things. For this to fully materialize, our industry and our customer will have accepted all forms of artificial intelligence—both soft and hard.

No. Humanless hotels will become more common, but they are unlikely to become the norm.Automation and AI are excellent for repetitive tasks like check-in, payments, and guest requests, helping hotels reduce costs and improve efficiency.