Behind the Scenes at a Luxury Palace | cleverhotel.org

A day in the life of a General Manager dedicated to ultimate luxury guest experience The senior project manager of the Hotel Innovations SMARTreport, Masha Polshinskaya has the chance to “shadow” Thierry Lavalley, General Manager of the Grand Hotel Kempinski Geneva from sunrise to sunset, to get a better understanding of the intricacies involved in being a top level palace director.