Little luxuries - how hotels can do better | londonhotelsinsight.com

It’s amazing how it’s the small luxuries we remember from a really good hotel visit. I still remember my joy on visiting one little bed and breakfast when I found real milk in a jug (protected by a bead-weighted embroidered doily), five different types of tea including Earl Grey and proper china teacups. Little luxuries are how hotels earn their five stars - see for example our review of The Baglioni where my colleague Jules was greeted with...