London hoteliers worry over commoditization | hotelnewsnow.com

Hotels are commodities to some and unique, service-oriented escapes to others. In light of this, hoteliers must carefully weigh the growing needs of intelligent distribution and revenue management with the demands and desires of partners and guests. That was the central message Monday during a panel discussing the question “Are hotels commodities?” at the Master Innholders’ 21st Annual Hotel General Managers’ Conference.