Snowlanta No Match for Corporate Culture - Marriott's Arne Sorenson Blog

Let me tell you about Derrick, my hero this week. It was after nightfall, a snowstorm had crippled Atlanta, the sidewalks were iced over and an older guest approached the front desk in tears. Her husband needed medication. He had just endured heart surgery and they were trying to get home when they got stuck in gridlock. Now, the couple had a warm bed in the hotel, but no way to get his medication. All the nearby pharmacies were closed.