Toronto's 52-room Pembroke Inn cut OTA bookings from nearly 100% to 10-15% using Cloudbeds digital marketing tools, generating $263,000 in attributed revenue and saving an estimated $60-70K in monthly high-season OTA fees.
Basecamp Resorts founder Sky Mitchell shares her journey from being fired after 27 days to building a $600M hospitality brand, covering capital raising, team building, and sustainability.
With LA28 approaching, hotel owners face tightening timelines for renovation projects as labor, procurement, and permitting pressures intensify ahead of the 2028 deadline.
Mountain Shore Properties today announces the opening of Hill Hall Hotel, a 40-room boutique hotel in downtown Fayetteville. A member of Design Hotels™, part of Marriott Bonvoy®, Hill Hall Hotel is set within the town's former high school and middle school buildings near New River Gorge National Park. The historic campus was extensively restored and reimagined, pairing preserved school architecture with warm, residential interiors, transforming into a gathering place for travelers and local residents alike.
Sue Decker will not seek reelection at Vail Resorts' 2026 Annual Meeting after 11 years, with the board shrinking to nine members before a new independent director search targets a return to ten in early 2027.
Crowne Plaza by IHG, one of the world’s largest premium hotel brands and a pioneer in blended travel, today announced the opening of Crowne Plaza Manhattan Times Square, its new Americas flagship property. Situated in the heart of one of the world’s leading business and cultural capitals, the hotel serves as a powerful expression of Crowne Plaza’s reimagined premium stay experience, reinforcing its position at the forefront of hospitality for today’s blended traveler who combines business, leisure and personal time within a single journey. With half of its global estate now new or recently renovated, Crowne Plaza Manhattan Times Square represents the latest milestone in the brand’s transformation of its estate.
U.S. Travel CEO Geoff Freeman, after a White House meeting with President Trump, calls for a target of 100M international visitors annually by 2030, projecting $81B in additional spending and 400,000+ jobs.
Today, Borgata Hotel Casino & Spa announced plans to reimagine the Borgata Tower, introducing a refreshed experience across all guestrooms and suites, guestroom corridors and the tower’s main lobby, known as The Living Room. The $107 million project is scheduled to begin Sept. 13, with newly renovated guestrooms becoming available on a floor-by-floor basis beginning in October 2026.
Hotel marketers are falling behind OTAs in AI search fluency, risking direct bookings as AI assistants increasingly surface inaccurate or OTA-sourced property information.
Poor PMS usability creates hidden operational costs, including supervisor interventions, data errors, and wasted staff time, that never appear in a technology budget.
Waldorf Astoria Bangkok has deployed IRIS digital ordering and a Hilton-approved guest directory across all 171 guestrooms, integrating with Oracle MICROS POS to streamline in-room dining and reduce printed materials.
UrVenue moves its HQ to the Las Vegas Strip and adds four hires across client success, business development, and marketing as it expands into hotels and resorts.
A best-practice guide covering SEO, generative engine optimization, paid media, and AI strategy to help hotels capture direct bookings as zero-click search and AI platforms reshape travel discovery in 2026.
Positron and UberData Networks have launched a solution enabling tribal hotels and casinos to deploy Gigabit Ethernet, Wi-Fi 7, IPTV, and IoT services over existing coax or CAT-3 wiring, avoiding costly recabling.
Actabl's AI Insights tool reduced overtime share of hours by 13% across 100+ beta hotels since its June 2026 HITEC launch, with one property cutting overtime spend by 75% in two months.
Amadeus data shows Madrid hotel occupancy at 52% and ADR up 25% to $413 during the overlapping Spanish Grand Prix and Shakira tour week in September 2025.
HSMAI's Washington D.C. chapter hosts a $55–$75 half-day workshop on Sept. 10 covering hotel marketing fundamentals, demand generation, and commercial strategy using the CHDM credential as a framework.
After years of sitting on the buying side of these conversations, five things matter most to me. First, prove you understand hotel operations. Not in theory, but in how your solution performs at 2 a.m. when a system goes down and guests are waiting at the front desk.
Operational fit, clean integration, solid data protection, and measurable value across our properties and markets — that's the minimum expectation. Beyond those fundamentals, here's what, in my view, signposts the start of a genuine partnership: Show us the product.
From our perspective, before we seriously consider a technology vendor, we expect the vendor to demonstrate the following: Clear understanding of hotel operations and the business problem being solved.The solution must address a defined operational, commercial, guest-experience, or compliance challenge.
JD Power's 2026 benchmark shows overall guest satisfaction at third-party managed branded hotels rose 14 points to 696, with Columbia Sussex, Crestline, and Driftwood topping the rankings.
Omni's Say Goodnight to Hunger campaign will double meal donations to Feeding America for every stay in September, surpassing 30 million total meals since launching in 2016.
Sonesta International Hotels Corporation (Sonesta) today announced the opening of Red Lion Hotel Rogue Regency Medford Airport. This 203-room, midscale select-service hotel is located at 2300 Biddle Road in Medford, Oregon. The hotel is just 1.5 miles from the Rogue Valley International Medford Airport, convenient for travelers flying in and out of Jackson County.
David Lund partners with BCHA for a six-session online course covering hotel P&L, budgeting, labor costs, and the financial mindset shift from department head to GM, running September–October 2025.
LARC forecasts 2026 U.S. RevPAR growth of 5.1%, buoyed by FIFA World Cup and corporate transient strength, with growth moderating to 2.1% in 2027 as group demand slows and AI investment reshapes business travel.
Grand Bohemian Orlando, a cornerstone of Downtown Orlando's hospitality and cultural community, today begins its next chapter as Hotel Beauden (pronounced Boh-den), an Autograph Collection Hotel, introducing a new brand identity while preserving the service, leadership and local relationships that have made the hotel a defining part of the city’s hospitality landscape.
Drawing on insights from GBTA 2025, a Minor Hotels executive argues that rising spend per trip, not trip volume, signals a shift toward intentional, high-value corporate travel that hotels must strategically address.
Remaining a member of Marriott’s Autograph Collection, Hotel Orielle is Inspired by the Art of Noticing, Inviting Travelers to Experience Savannah Through a More Thoughtful Lens.
The author argues hotel tech vendors should attend investment conferences like IHIF to understand what drives CEOs and institutional owners, shifting focus from incremental software upgrades to anticipating where entirely new travel demand is emerging.
Fully transformed hotel one mile from Truist Park and The Battery Atlanta is now taking reservations for fall baseball, business travel, meetings and group stays.