Wyndham Grand Orlando Resort Bonnet Creek
Wyndham Grand Orlando Resort Bonnet Creek deployed IRIS mobile ordering and digital guest directory, generating 350+ digital F&B orders per month within the first 3 months of go-live.
Operations & Strategy
How CIVILIAN Hotel Uses Canary to Eliminate Lobby Lines in a Small Space
CIVILIAN Hotel's 203-room NYC boutique property reduced front desk congestion by deploying Canary's kiosk, mobile check-in, digital authorizations, and guest messaging tools.
How Much Does A Smile Cost
A hospitality consultant contrasts a neglectful limited-service hotel stay with an excellent lodge experience to argue that emotional connection, not systems or technology, drives guest loyalty and repeat revenue.
By Greg Chako
Recent Appointments
View allKey Takeaways from the Boutique Hotel Owners Conference 2026
Highlights from BLLA's 2026 Boutique Hotel Owners Conference cover boutique luxury RevPAR outperformance, AI's growing role in guest discovery, and how specificity and storytelling drive distribution and pricing power.
By Ariela Goharik Kiradjian, Partner & COO, BLLA
From $5K to $50K: How Williamsburg Lodge Increased Annual Upsell Revenue by 10x
Williamsburg Lodge grew upsell revenue from ~$5K/year to $6K/month after deploying Canary Technologies' Dynamic Upsells, streamlining check-in and expanding ancillary offerings.
The Rise of Hotel Lobbies as Social Destinations
A Conrad New York Downtown GM argues that hotel lobbies must be actively programmed as social destinations to drive F&B revenue, local engagement, and brand differentiation.
By Chintan Dadhich, Complex General Manager, Hilton
Global Soccer Tourney Provides Roadmap for Future Mega Events
Lessons from the 2026 FIFA World Cup offer hoteliers a practical playbook on supply chain prep, staffing, cultural adaptation, and procurement for LA's 2027 Super Bowl and 2028 Olympics.
By Heather Altieri, Vice President, Client Relations, Avendra
Speedy Arrivals, Seamless Stays: How Hotel June Malibu Eliminated Wait Times With Canary's Mobile Key
Hotel June Malibu cut check-in wait times from 7 minutes to zero using Canary Technologies' Mobile Key and Mobile Check-In, with over half of mobile check-ins now opting for a mobile key.
Hotel Covington Increases Average Check Size by 15% With Canary's F&B Mobile Ordering
Hotel Covington deployed Canary Technologies' F&B mobile ordering, AI messaging, and dynamic upsells, achieving a 15% increase in average check size at its 114-room Kentucky property.
Living Hospitality: Doing the Right Thing When No One Is Watching
A front desk associate at Newport Hospitality Group's Hampton Inn Jacksonville Beach is profiled for acts of compassion that turned one-time guests into lasting relationships.
By Wayne West III, President, Newport Hospitality Group
A Year of F&B Revenue in Just Two Months: Garden City Hotel's Success Story With Canary
Garden City Hotel generated $14K in F&B mobile ordering revenue in two months, matching a full year on its prior platform, after deploying Canary Technologies across its digital guest journey.
Union Square Plaza Hotel uses Cloudbeds’ open API to build technology around how the property actually operates
Union Square Plaza Hotel's owner used Cloudbeds' open API to build custom AI-assisted rate and inventory management tools without a software development background, bypassing vendor roadmap constraints.
The Rise of the Emerging Experience Generation
Trailing Millennials and Early Gen Z, dubbed the "Emerging Experience Generation," represent 78M+ US travelers who prioritize mobile-first tech, social media discovery, authenticity, and locally grounded experiences when choosing hotels.
By Bonnie Knutson, Professor in The School of Hospitality Business in the Broad College of Business, Michigan State
How Corduroy Inn & Lodge Solved Seasonal Staffing Challenges With Canary’s Self-Service Kiosks
Canary's kiosk and mobile check-in tools helped a 42-room West Virginia ski lodge capture OTA guest contact details and card-on-file data without 24/7 front desk coverage.
Dreamscape Hospitality Takes Over Management of The Doyle in Charlottesville
Dreamscape Hospitality takes over management of The Doyle in Charlottesville, VA, with a planned conversion to Tapestry Collection by Hilton effective September 30.
How Flanigan's Resort & Spa Boosted Ancillary Revenue by 57% With Canary's GMS
Flanigan's Resort & Spa near Zion National Park achieved a 57% ancillary revenue uplift in its first year using Canary's GMS, with mobile check-in, digital upsells, and smart checkout cutting front desk friction.
AAHOA Welcomes Governor Newsom's Veto of California Hotel Guest Disclosure Bill
AAHOA successfully lobbied California Governor Newsom to veto AB 2721, a bill that would have required hotels to publicly disclose when federal immigration agencies had reservations at their properties.
Safemark Unveils the CG15 and CG17: Glass-Front Luxury In-Room Safes Designed for Modern Hospitality
Safemark launches the CG15 and CG17 glass-front in-room safes, offering two laptop sizes, customizable branding, and a five-year warranty with a $10,000 forced-entry guarantee.
How Hotels Source Linens and Amenities in Bulk: A Practical Guide for Operations and Procurement Managers
A practical guide for procurement and operations managers covering linen thread count specs by property tier, amenity kit decisions, par stock formulas, and supplier evaluation criteria for US hotels.
By Camilo Sosa, E-commerce Manager, Hotel Items (A & S Suppliers, Inc.)
International Luxury Hotel Association Adds Culture, Wellness and AI Sessions to INSPIRE 2026 Agenda
ILHA's INSPIRE 2026 conference, set for December 15-17 at JW Marriott Bonnet Creek in Orlando, adds sessions on AI ROI, wellness science, and human connection in luxury hospitality.