Operations & Strategy USA & Canada Podcasts

Podcast

August 19

Why the first 10 seconds make or break a guest’s stay

Malcolm Hotel GM Andrew Shepherd shares how reading body language in the first 10 seconds, leveraging guest data, and investing in 154 staff housing units drives exceptional guest experiences.

Karen Stephens in conversation with Dylan Cole

Canmore, Canada

Podcast

August 6

The end of beigification: Why travelers are searching for something real

Preferred Travel Group CEO Lindsey Ueberroth joins Revinate's Hotel Moment podcast to discuss why authentic, personality-driven independent hotels are outcompeting branded chains.

Karen Stephens, Chief Marketing Officer, Revinate, Inc.

San Francisco, United States

Podcast

May 18

How to prepare for hospitality’s AI future: Inside NAVIGATE 2026

A recap of Revinate's NAVIGATE 2026 conference in Phoenix, covering AI adoption strategies, the importance of clean guest data, and new product developments including automated call scoring.

Karen Stephens, Chief Marketing Officer, Revinate, Inc.

Phoenix, United States