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hotel-white-sheets-sold-by-dozen
Opinion Article
September 16

How Hotels Source Linens and Amenities in Bulk: A Practical Guide for Operations and Procurement Managers

A practical guide for procurement and operations managers covering linen thread count specs by property tier, amenity kit decisions, par stock formulas, and supplier evaluation criteria for US hotels.

Camilo Sosa
By Camilo Sosa, E-commerce Manager, Hotel Items (A & S Suppliers, Inc.)
United States
International Luxury Hotel Association Adds Culture, Wellness and AI Sessions to INSPIRE 2026 Agenda
Press Release
September 15

International Luxury Hotel Association Adds Culture, Wellness and AI Sessions to INSPIRE 2026 Agenda

ILHA's INSPIRE 2026 conference, set for December 15-17 at JW Marriott Bonnet Creek in Orlando, adds sessions on AI ROI, wellness science, and human connection in luxury hospitality.

ILHA
International Luxury Hotel Association (ILHA)
Orlando, United States
What's on the Minds of the Business Travel Industry Now
Opinion Article
September 11

What's on the Minds of the Business Travel Industry Now

GBTA's Suzanne reflects on key themes from the 2026 Convention: record $1.71T global business travel spend forecast, value-driven trip prioritization, and the continued primacy of human support alongside technology.

Suzanne Neufang
By Suzanne Neufang, CEO, GBTA
Chicago, United States
Aimbridge Hospitality
Press Release
September 10

Aimbridge Hospitality Assumes Management of Three Landmark Hotels for Gorman & Company

Aimbridge takes over management of three historic boutique hotels in Wisconsin and Illinois owned by Gorman & Company, marking the developer's first transition to third-party hotel management.

Aimbridge Hospitality Favicon
Aimbridge Hospitality
United States
Pembroke Inn & Cloudbeds: Proof that independence looks good on the bottom line
Case Study
September 3

Pembroke Inn & Cloudbeds: Proof that independence looks good on the bottom line

Toronto's 52-room Pembroke Inn cut OTA bookings from nearly 100% to 10-15% using Cloudbeds digital marketing tools, generating $263,000 in attributed revenue and saving an estimated $60-70K in monthly high-season OTA fees.

Cloudbeds Favicon
Cloudbeds
Toronto, Canada
Omni Hotels & Resorts
Press Release
September 2

Omni Hotels & Resorts Doubles Meal Donations for Every Stay During Hunger Action Month

Omni's Say Goodnight to Hunger campaign will double meal donations to Feeding America for every stay in September, surpassing 30 million total meals since launching in 2016.

Omni Hotels & Resorts
Omni
United States
Business travel is being rewired. Are hotels ready?
Opinion Article
September 2

Business travel is being rewired. Are hotels ready?

Drawing on insights from GBTA 2025, a Minor Hotels executive argues that rising spend per trip, not trip volume, signals a shift toward intentional, high-value corporate travel that hotels must strategically address.

Fernando Vives
By Fernando Vives, Hospitality Labs Ambassador & Chief Commercial Officer, Hospitality Labs
Chicago, United States
Ad AI Hospitality
Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer. 

Lighthouse
Lighthouse
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 

Mews
Mews
The Chapter 8 — The Payroll the GM Never Read
Opinion Article
August 31

The Chapter 8 — The Payroll the GM Never Read

A case study of a Florida hotel where an executive housekeeper paid two ghost employees nearly $470K over four years, exposed only when a new AGM audited I-9 records on her first day.

David Lund
By David Lund, The Hotel Financial Coach, David Lund
United States
Meeting Evolving Guest Expectations: How Operational Excellence Shapes the Modern Guest Experience
Opinion Article
August 28

Meeting Evolving Guest Expectations: How Operational Excellence Shapes the Modern Guest Experience

The GM of Hilton Anaheim shares how a full-property renovation was used to align design, technology, and team performance, showing that operational efficiency, not aesthetics alone, drives lasting guest loyalty.

Justin Underwood
By Justin Underwood, Director of Hotel Operations, Hilton
Anaheim, United States
Why the first 10 seconds make or break a guest’s stay
Podcast
August 19

Why the first 10 seconds make or break a guest’s stay

Malcolm Hotel GM Andrew Shepherd shares how reading body language in the first 10 seconds, leveraging guest data, and investing in 154 staff housing units drives exceptional guest experiences.

Karen StephensDylan Cole
Karen Stephens in conversation with Dylan Cole
Canmore, Canada
Chapter 7 — Three Things at Breakfast
Opinion Article
August 17

Chapter 7 — Three Things at Breakfast

A case study from a 130-room Mid-Atlantic hotel shows how a new GM cut breakfast cost per occupied room by 21% in 90 days by addressing unauthorized access, chronic abusers, and untracked compensation.

David Lund
By David Lund, The Hotel Financial Coach, David Lund
United States
Quote 2
Podcast
August 6

The end of beigification: Why travelers are searching for something real

Preferred Travel Group CEO Lindsey Ueberroth joins Revinate's Hotel Moment podcast to discuss why authentic, personality-driven independent hotels are outcompeting branded chains.

Karen Stephens
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
San Francisco, United States
Why membership out-earns lodging at Gravity Haus hotels
Opinion Article
August 5

Why membership out-earns lodging at Gravity Haus hotels

Gravity Haus CEO Jim Deters explains how a local membership program generates higher margins than rooms, flattens seasonal revenue curves, and doubles as a direct distribution channel across 13 properties.

Tom Brown
By Tom Brown, Principal Copywriter, Mews
United States
Select Registry
Press Release
August 5

Select Registry Announces Nominee Finalists for the 2026 Craft Lodging Awards

Select Registry named finalists across 11 award categories for the 2026 Craft Lodging Awards, with winners to be announced at the National Meeting Conference on November 10, 2026 in Ponte Vedra, Florida.

Select Registry
Select Registry
United States
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 

Mews
Mews
American Hotel & Lodging Educational Foundation (AH&LEF)
Press Release
August 4

AHLA Foundation Unites Survivor Advocates, Government Experts, and Hotel Industry Leaders To Advance Lasting Solutions To Prevent Human Trafficking

The AHLA Foundation's NRFT Survivor Fund hit a $10M milestone, with nearly 30% more grants awarded in 2026 to 16 organizations nationwide combating human trafficking.

AHLA Foundation Favicon
AHLA Foundation
United States
Newbury Guest House: How a Historic Boston Brownstone Outgrew Its Chain Competitors With roommaster
Supplier News
July 28

Newbury Guest House: How a Historic Boston Brownstone Outgrew Its Chain Competitors With roommaster

Boston's Newbury Guest House used roommaster's cloud PMS, direct booking engine, and AI-powered revenue management to compete with major hotel chains after a 2020 acquisition.

Roommaster favicon
roommaster
Boston, United States
Asian American Hotel Owners Association (AAHOA)
Press Release
July 22

AAHOA Applauds Pennsylvania Enactment of Human Trafficking Awareness Training Legislation

Pennsylvania's House Bill 1286 mandates human trafficking awareness training for hotel, motel, and short-term rental employees, with refresher training every two years and compliance verification for third-party booking platforms.

Asian American Hotel Owners Association (AAHOA)
AAHOA
United States
NBTA
Press Release
July 15

GBTA Applauds U.S. Passage of Legislation to Strengthen Security and Improve Passenger Experience

GBTA welcomed House passage of the SAFEGUARDS Act and One Stop Pilot Program Extension Act, which restore TSA security fee funding and reduce redundant international screening.

GBTA Favicon
GBTA
United States
Capital Projects Are About More Than Construction; They're About Protecting the Guest Experience
Opinion Article
July 14

Capital Projects Are About More Than Construction; They're About Protecting the Guest Experience

A Newport Hospitality Group VP of Capital Projects outlines how effective hotel capital planning goes beyond construction to protect asset value, guest experience, and long-term operational efficiency.

Sheri Rountree
By Sheri Rountree, Vice President of Capital Projects, Newport Hospitality Group
United States
The Towel That Came Home
Opinion Article
July 13

The Towel That Came Home

A narrative case study of an 180-room Atlantic coast hotel that lost roughly $12,000 annually for eight years due to linen diversion by a trusted housekeeping director, exposing the cost of single-person inventory control.

David Lund
By David Lund, The Hotel Financial Coach, David Lund
United States
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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

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