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Omni Hotels & Resorts
Press Release
Yesterday

Omni Hotels & Resorts Doubles Meal Donations for Every Stay During Hunger Action Month

Omni's Say Goodnight to Hunger campaign will double meal donations to Feeding America for every stay in September, surpassing 30 million total meals since launching in 2016.

Omni Hotels & Resorts
Omni
United States
Business travel is being rewired. Are hotels ready?
Opinion Article
Yesterday

Business travel is being rewired. Are hotels ready?

Drawing on insights from GBTA 2025, a Minor Hotels executive argues that rising spend per trip, not trip volume, signals a shift toward intentional, high-value corporate travel that hotels must strategically address.

Fernando Vives
By Fernando Vives, Hospitality Labs Ambassador & Chief Commercial Officer, Hospitality Labs
Chicago, United States
The Chapter 8 — The Payroll the GM Never Read
Opinion Article
3 days ago

The Chapter 8 — The Payroll the GM Never Read

A case study of a Florida hotel where an executive housekeeper paid two ghost employees nearly $470K over four years, exposed only when a new AGM audited I-9 records on her first day.

David Lund
By David Lund, The Hotel Financial Coach, David Lund
United States
Meeting Evolving Guest Expectations: How Operational Excellence Shapes the Modern Guest Experience
Opinion Article
6 days ago

Meeting Evolving Guest Expectations: How Operational Excellence Shapes the Modern Guest Experience

The GM of Hilton Anaheim shares how a full-property renovation was used to align design, technology, and team performance, showing that operational efficiency, not aesthetics alone, drives lasting guest loyalty.

Justin Underwood
By Justin Underwood, Director of Hotel Operations, Hilton
Anaheim, United States
Why the first 10 seconds make or break a guest’s stay
Podcast
August 19

Why the first 10 seconds make or break a guest’s stay

Malcolm Hotel GM Andrew Shepherd shares how reading body language in the first 10 seconds, leveraging guest data, and investing in 154 staff housing units drives exceptional guest experiences.

Karen StephensDylan Cole
Karen Stephens in conversation with Dylan Cole
Canmore, Canada
Chapter 7 — Three Things at Breakfast
Opinion Article
August 17

Chapter 7 — Three Things at Breakfast

A case study from a 130-room Mid-Atlantic hotel shows how a new GM cut breakfast cost per occupied room by 21% in 90 days by addressing unauthorized access, chronic abusers, and untracked compensation.

David Lund
By David Lund, The Hotel Financial Coach, David Lund
United States
Quote 2
Podcast
August 6

The end of beigification: Why travelers are searching for something real

Preferred Travel Group CEO Lindsey Ueberroth joins Revinate's Hotel Moment podcast to discuss why authentic, personality-driven independent hotels are outcompeting branded chains.

Karen Stephens
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
San Francisco, United States
Ad AI Hospitality
Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer. 

Lighthouse
Lighthouse
Ad #1 Hotel PMS
See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo. 

Mews
Mews
Why membership out-earns lodging at Gravity Haus hotels
Opinion Article
August 5

Why membership out-earns lodging at Gravity Haus hotels

Gravity Haus CEO Jim Deters explains how a local membership program generates higher margins than rooms, flattens seasonal revenue curves, and doubles as a direct distribution channel across 13 properties.

Tom Brown
By Tom Brown, Principal Copywriter, Mews
United States
Select Registry
Press Release
August 5

Select Registry Announces Nominee Finalists for the 2026 Craft Lodging Awards

Select Registry named finalists across 11 award categories for the 2026 Craft Lodging Awards, with winners to be announced at the National Meeting Conference on November 10, 2026 in Ponte Vedra, Florida.

Select Registry
Select Registry
United States
American Hotel & Lodging Educational Foundation (AH&LEF)
Press Release
August 4

AHLA Foundation Unites Survivor Advocates, Government Experts, and Hotel Industry Leaders To Advance Lasting Solutions To Prevent Human Trafficking

The AHLA Foundation's NRFT Survivor Fund hit a $10M milestone, with nearly 30% more grants awarded in 2026 to 16 organizations nationwide combating human trafficking.

AHLA Foundation Favicon
AHLA Foundation
United States
Newbury Guest House: How a Historic Boston Brownstone Outgrew Its Chain Competitors With roommaster
Supplier News
July 28

Newbury Guest House: How a Historic Boston Brownstone Outgrew Its Chain Competitors With roommaster

Boston's Newbury Guest House used roommaster's cloud PMS, direct booking engine, and AI-powered revenue management to compete with major hotel chains after a 2020 acquisition.

Roommaster favicon
roommaster
Boston, United States
Ad #1 Hotel PMS
See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo. 

Mews
Mews
Asian American Hotel Owners Association (AAHOA)
Press Release
July 22

AAHOA Applauds Pennsylvania Enactment of Human Trafficking Awareness Training Legislation

Pennsylvania's House Bill 1286 mandates human trafficking awareness training for hotel, motel, and short-term rental employees, with refresher training every two years and compliance verification for third-party booking platforms.

Asian American Hotel Owners Association (AAHOA)
AAHOA
United States
NBTA
Press Release
July 15

GBTA Applauds U.S. Passage of Legislation to Strengthen Security and Improve Passenger Experience

GBTA welcomed House passage of the SAFEGUARDS Act and One Stop Pilot Program Extension Act, which restore TSA security fee funding and reduce redundant international screening.

GBTA Favicon
GBTA
United States
Capital Projects Are About More Than Construction; They're About Protecting the Guest Experience
Opinion Article
July 14

Capital Projects Are About More Than Construction; They're About Protecting the Guest Experience

A Newport Hospitality Group VP of Capital Projects outlines how effective hotel capital planning goes beyond construction to protect asset value, guest experience, and long-term operational efficiency.

Sheri Rountree
By Sheri Rountree, Vice President of Capital Projects, Newport Hospitality Group
United States
The Towel That Came Home
Opinion Article
July 13

The Towel That Came Home

A narrative case study of an 180-room Atlantic coast hotel that lost roughly $12,000 annually for eight years due to linen diversion by a trusted housekeeping director, exposing the cost of single-person inventory control.

David Lund
By David Lund, The Hotel Financial Coach, David Lund
United States
Why Governance Is Now Mission-Critical for Hotels
Opinion Article
July 2

Why Governance Is Now Mission-Critical for Hotels

Rising legal exposure, health inspection failures, and leadership scandals illustrate why formal governance frameworks are now a strategic necessity for hotel operators of all sizes.

Oren  Roelofsen
By Oren Roelofsen, Founder, Guvrix
United States
An Iconic Pairing: Marriott International and The Coca‑Cola Company Come Together in Strategic Beverage Agreement
Press Release
July 2

An Iconic Pairing: Marriott International and The Coca‑Cola Company Come Together in Strategic Beverage Agreement

Marriott named Coca-Cola its global beverage partner across carbonated soft drinks, hydration, and functional beverages, with a phased rollout across guestrooms, restaurants, lounges, and events worldwide.

Marriott
Marriott
United States
The Evolving Role of Concierge in Luxury Hospitality
Opinion Article
June 19

The Evolving Role of Concierge in Luxury Hospitality

Conrad New York Downtown executive explores how concierges have evolved from gatekeepers to cultural curators who architect personalized experiences.

Chintan Dadhich
By Chintan Dadhich, Complex General Manager, Hilton
New York, United States
Can Luxury Be Scaled? Delivering a Five-Star Experience in a 1,000-Room Hotel
Opinion Article
June 5

Can Luxury Be Scaled? Delivering a Five-Star Experience in a 1,000-Room Hotel

The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.

Daniel Hostettler
By Daniel Hostettler, President & Chief Executive Officer, The Boca Raton
United States
American Hotel & Lodging Association (AH&LA)
Press Release
June 4

The Hospitality Show Opens Registration for Industry Event Focused on Hotel Operations and Performance Optimization

The Hospitality Show, produced by Questex and AHLA, returns November 2–4, 2026 at Miami Beach Convention Center with speakers from Hilton, Accor, and Davidson Hospitality Group.

AH&LA Favicon
AH&LA
Miami Beach, United States
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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

View all Answers

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  3. Beyond Compliance: Why Hospitality Procurement Needs Independent Review
  4. Business travel is being rewired. Are hotels ready?
  5. Omni Hotels & Resorts Doubles Meal Donations for Every Stay During Hunger Action Month

Most Read Authors

Shep Hyken
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Chief Marketing Officer, Revinate, Inc.
Tom Brown
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Principal Copywriter, Mews
Dylan Cole
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Managing Director EMEA, Revinate, Inc.
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