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Why membership out-earns lodging at Gravity Haus hotels
Opinion Article
Yesterday

Why membership out-earns lodging at Gravity Haus hotels

Gravity Haus CEO Jim Deters explains how a local membership program generates higher margins than rooms, flattens seasonal revenue curves, and doubles as a direct distribution channel across 13 properties.

Tom Brown
By Tom Brown, Principal Copywriter, Mews
United States
Select Registry
Press Release
Yesterday

Select Registry Announces Nominee Finalists for the 2026 Craft Lodging Awards

Select Registry named finalists across 11 award categories for the 2026 Craft Lodging Awards, with winners to be announced at the National Meeting Conference on November 10, 2026 in Ponte Vedra, Florida.

Select Registry
Select Registry
United States
American Hotel & Lodging Educational Foundation (AH&LEF)
Press Release
2 days ago

AHLA Foundation Unites Survivor Advocates, Government Experts, and Hotel Industry Leaders To Advance Lasting Solutions To Prevent Human Trafficking

The AHLA Foundation's NRFT Survivor Fund hit a $10M milestone, with nearly 30% more grants awarded in 2026 to 16 organizations nationwide combating human trafficking.

AHLA Foundation Favicon
AHLA Foundation
United States
Newbury Guest House: How a Historic Boston Brownstone Outgrew Its Chain Competitors With roommaster
Supplier News
July 28

Newbury Guest House: How a Historic Boston Brownstone Outgrew Its Chain Competitors With roommaster

Boston's Newbury Guest House used roommaster's cloud PMS, direct booking engine, and AI-powered revenue management to compete with major hotel chains after a 2020 acquisition.

Roommaster favicon
roommaster
Boston, United States
Asian American Hotel Owners Association (AAHOA)
Press Release
July 22

AAHOA Applauds Pennsylvania Enactment of Human Trafficking Awareness Training Legislation

Pennsylvania's House Bill 1286 mandates human trafficking awareness training for hotel, motel, and short-term rental employees, with refresher training every two years and compliance verification for third-party booking platforms.

Asian American Hotel Owners Association (AAHOA)
AAHOA
United States
NBTA
Press Release
July 15

GBTA Applauds U.S. Passage of Legislation to Strengthen Security and Improve Passenger Experience

GBTA welcomed House passage of the SAFEGUARDS Act and One Stop Pilot Program Extension Act, which restore TSA security fee funding and reduce redundant international screening.

GBTA Favicon
GBTA
United States
Capital Projects Are About More Than Construction; They're About Protecting the Guest Experience
Opinion Article
July 14

Capital Projects Are About More Than Construction; They're About Protecting the Guest Experience

A Newport Hospitality Group VP of Capital Projects outlines how effective hotel capital planning goes beyond construction to protect asset value, guest experience, and long-term operational efficiency.

Sheri Rountree
By Sheri Rountree, Vice President of Capital Projects, Newport Hospitality Group
United States
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 

Mews
Mews
Ad AI Hospitality
Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer. 

Lighthouse
Lighthouse
The Towel That Came Home
Opinion Article
July 13

The Towel That Came Home

A narrative case study of an 180-room Atlantic coast hotel that lost roughly $12,000 annually for eight years due to linen diversion by a trusted housekeeping director, exposing the cost of single-person inventory control.

David Lund
By David Lund, The Hotel Financial Coach, David Lund
United States
Why Governance Is Now Mission-Critical for Hotels
Opinion Article
July 2

Why Governance Is Now Mission-Critical for Hotels

Rising legal exposure, health inspection failures, and leadership scandals illustrate why formal governance frameworks are now a strategic necessity for hotel operators of all sizes.

Oren  Roelofsen
By Oren Roelofsen, Founder, Guvrix
United States
An Iconic Pairing: Marriott International and The Coca‑Cola Company Come Together in Strategic Beverage Agreement
Press Release
July 2

An Iconic Pairing: Marriott International and The Coca‑Cola Company Come Together in Strategic Beverage Agreement

Marriott named Coca-Cola its global beverage partner across carbonated soft drinks, hydration, and functional beverages, with a phased rollout across guestrooms, restaurants, lounges, and events worldwide.

Marriott
Marriott
United States
The Evolving Role of Concierge in Luxury Hospitality
Opinion Article
June 19

The Evolving Role of Concierge in Luxury Hospitality

Conrad New York Downtown executive explores how concierges have evolved from gatekeepers to cultural curators who architect personalized experiences.

Chintan Dadhich
By Chintan Dadhich, Complex General Manager, Hilton
New York, United States
Can Luxury Be Scaled? Delivering a Five-Star Experience in a 1,000-Room Hotel
Opinion Article
June 5

Can Luxury Be Scaled? Delivering a Five-Star Experience in a 1,000-Room Hotel

The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.

Daniel Hostettler
By Daniel Hostettler, President & Chief Executive Officer, The Boca Raton
United States
American Hotel & Lodging Association (AH&LA)
Press Release
June 4

The Hospitality Show Opens Registration for Industry Event Focused on Hotel Operations and Performance Optimization

The Hospitality Show, produced by Questex and AHLA, returns November 2–4, 2026 at Miami Beach Convention Center with speakers from Hilton, Accor, and Davidson Hospitality Group.

AH&LA Favicon
AH&LA
Miami Beach, United States
The Coldest Check-In: I Cried When I Realized Hotels Don't Want to See My Face Anymore
Opinion Article
June 4

The Coldest Check-In: I Cried When I Realized Hotels Don't Want to See My Face Anymore

A personal essay arguing that the removal of front desk staff in favor of tablets and virtual agents strips hotels of their core hospitality value, citing real examples from U.S. properties.

Nasir Zahir
By Nasir Zahir
United States
Asian American Hotel Owners Association (AAHOA)
Press Release
May 28

AAHOA Opposes AB 2721, Warns Bill Creates Legal Uncertainty and Operational Risk for California Hotels

AAHOA opposes California's AB 2721, which would require hotels to publicly disclose ICE and CBP reservations, citing legal liability, privacy concerns, and compliance burdens for small and independent owners.

Asian American Hotel Owners Association (AAHOA)
AAHOA
United States
Ad AI Hospitality
Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer. 

Lighthouse
Lighthouse
American Hotel & Lodging Association (AH&LA)
Press Release
May 20

AHLA Statement on Passage of the Los Angeles Minimum Wage Amendments

AHLA CEO Rosanna Maietta welcomed LA City Council amendments to the hotel minimum wage law, calling it necessary relief amid rising costs and declining travel demand.

AH&LA Favicon
AH&LA
Los Angeles, United States
From Binders to Real-Time: How Hospitality America Rewired Operations for a Digital Era
Opinion Article
May 19

From Binders to Real-Time: How Hospitality America Rewired Operations for a Digital Era

Hospitality America shares how adopting Actabl's ProfitSword and Hotel Effectiveness across its Southeast portfolio cut GM admin hours, improved labor cost control, and boosted retention over 30 years.

Ryan Sistare
By Ryan Sistare, Vice President of Operations, Hospitality America
United States
Save dozens of hours of work
Podcast
May 18

How to prepare for hospitality’s AI future: Inside NAVIGATE 2026

A recap of Revinate's NAVIGATE 2026 conference in Phoenix, covering AI adoption strategies, the importance of clean guest data, and new product developments including automated call scoring.

Karen Stephens
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Phoenix, United States
YOTEL Washington DC Becomes First US Hotel to achieve Autism Speaks Autism Friendly Designation
Press Release
April 23

YOTEL Washington DC Becomes First US Hotel to achieve Autism Speaks Autism Friendly Designation

YOTEL Washington DC trained staff and redesigned rooms with quiet areas and specialized lighting to accommodate neurodiverse guests.

Yotel
YOTEL
Washington, United States
Newport Hospitality Group Hotels Earn Top Brand Honors Across Hyatt, Wyndham and Choice Portfolios
Press Release
April 14

Newport Hospitality Group Hotels Earn Top Brand Honors Across Hyatt, Wyndham and Choice Portfolios

Newport's hotels won top awards from Hyatt, Choice, and Wyndham, with some properties earning recognition for 8-10 consecutive years.

Newport Hospitality Group
Newport Hospitality Group
United States
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Latest Viewpoint

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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

View all Answers

Most Read

  1. We've Been Measuring the Wrong Things in Hotel Operations
  2. Why membership out-earns lodging at Gravity Haus hotels
  3. Select Registry Announces Nominee Finalists for the 2026 Craft Lodging Awards
  4. Full calendar, empty room: tracking and improving venue utilisation
  5. AHLA Foundation Unites Survivor Advocates, Government Experts, and Hotel Industry Leaders To Advance Lasting Solutions To Prevent Human Trafficking

Most Read Authors

Tom Brown
Tom Brown
Principal Copywriter, Mews
Roger Allen
Roger Allen
Group Chief Executive Officer, RLA Global
Kevin Jones
Kevin Jones
VP & GM of QSR, Franchise & Hospitality Brands, Mood Media
Korosh Farazad
Korosh Farazad
Founder & Chairman of Farazad Group of Companies and Member of Board for Trinity Hospitality Group, Farazad Group Ltd.
Fred  Bean
Fred Bean
Founder & CEO, HotelPORT
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