U.S. Travel Community Reacts to Increased Travel Restrictions
U.S. Travel Association President and CEO Roger Dow issued the following statement on the announced suspension of most air travel to and from Europe.
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The Westin Houston Medical Center Is Nation's First Hotel To Deploy LightStrike™ Germ-Zapping Robots™ From Xenex
The Westin Houston Medical Center is the first and only hotel in the U.S. to utilize LightStrike™ Germ-Zapping Robots™ to sanitize and disinfect its guest rooms and common areas to help combat the threat of coronavirus.
Travel Leaders Echo Experts: Make Fact-Based Decisions About Traveling
A coalition of 150 travel-related organizations issued the following statement on the latest developments around coronavirus.
Nearly a Third of U.S. Travelers Defer Plans as Uncertainty Grows: Skift Research Survey
The slow but steady drumbeat of coronavirus diagnoses is raising the anxiety of U.S. travelers this week. Trip cancellations rose as the situation in the U.S. deteriorated.
Gushing Blood - The Life of a Hotel Doctor
A man at a Beverly Hills hotel had struck his head on the edge of a table. Blood was gushing, and he wanted a doctor.
AHLA Joins Business Leaders to Discuss Response to Coronavirus
Chip Rogers, president and CEO of the American Hotel & Lodging Association (AHLA), today joined leaders from the U.S. Chamber of Commerce, U.S. Travel Association, Airlines for America, and the National Retail Federation to discuss the potential impact of COVID-19 and the business community is responding.
Nearly 90 Percent of U.S. Travelers Have Yet to Cancel Plans Due to Virus: Skift Research
Skift Research is taking the temperature of American travelers in this time of growing concerns over the coronavirus. For now most travelers are in a wait-and-see mode, with few canceling plans. But that could change rapidly as more COVID-19 cases are reported in the United States.
Still Another Free Service - The Life of a Hotel Doctor
A national housecall service informed me that a caller in Huntington Beach was having a panic attack. He had had them before, and he needed a doctor to come and make sure he wasn't dying.
MGM Resorts Reports Data Breach Affecting Nearly 11 Million Guests
U.S. casino operator MGM Resorts International said on Thursday it was the victim of a data breach last year after an earlier report claimed that details of over 10.6 million hotel guests had been compromised.
Taking No Chances - The Life of a Hotel Doctor
A guest at the Westin wanted a doctor. I quoted the fee, always a tense moment. "Do you take insurance?" If the caller is American, the visit is doomed, but he wasn't. I asked the insurance carrier's name.
Past, Present And Future Of Hospitality In The US
The decade began in 2010 with President Barack Obama signing into law a new health care bill. In 2016, Donald Trump was elected as president in one of the greatest upsets in political history. Today, consumer confidence continues to drive economic growth in 2020 based on a very strong labor and stock market, despite marginal business confidence.
Bedbug Calls - The Life of a Hotel Doctor
"All insect bites look the same," I explained. Bedbug calls are tricky. Patients blame the hotel, so they are reluctant to pay the doctor. Confronted by an angry guest, hotels ask my help and often offer to pay my fee.
Tourism Tidbits: The Rebirth of Tourism Security Conferences
This article is an update of one published in honor of the Twenty-fifth anniversary of the Las Vegas International Tourism Security and Safety Conference. The 27th conference will be “reborn” on April 26-30, 2020 and it is hoped that the “mother conference” will spawn new interest in the importance of tourism security and safety around the world.
By Peter Tarlow, President, Tourism and More
Departing From Your Routine - The Life of a Hotel Doctor
Twenty years ago I drove thirty-five miles to Pasadena to see a patient. When I opened the trunk to get my bag, it wasn't there. I had left it at home. I drove back to retrieve it.
Choice Hotels Introduces Everhome Suites To Help Developers Build A Strong Portfolio And Empower Guests' Success On The Road
Choice Hotels International, Inc. (NYSE: CHH) today introduced Everhome Suites, a new-construction midscale extended-stay brand offering with customizable, apartment-style accommodations that empower guests to adapt their environment to the way they live and work during longer-term stays.
Not the Right Way To Do It - The Life of a Hotel Doctor
"My son has a boil on his leg. Our doctor says he might need an antibiotic. Could you come to the hotel?" A boil is collection dead tissue, full of pus and germs. It has no blood supply, so an antibiotic can’t reach it. Antibiotics don’t cure boils.
The Indigo Road announces New Hotel Management and Consulting Division
ATLANTA - The Indigo Road Hospitality Group, the Charleston, S.C.-based restaurant group and 2019 Forbes "Small Giant" that owns and operates 24 restaurants throughout the Southeast, announces today its venture into the hotel management and consulting space. Under the leadership of seasoned industry veteran Larry Spelts, the team will launch two boutique projects in 2020.
Do You Accept My Insurance? - The Life of a Hotel Doctor
More than "I'm having chest pain" or "my mother stopped breathing" the most stressful phrase a hotel doctor hears is "Do You Accept My Insurance?"
Lost in Translation, Part 3 - The Life of a Hotel Doctor
"I am constipated," said a guest with a thick French accent. "Constipation' means different things to different people," I said. "What exactly bothers you?" Silence…. When a caller doesn't answer, it usually means he doesn't understand.
Introducing The J Collection, A Portfolio Of Distinctive Southern Hotels And Resorts
Today marks the official launch of the J Collection, a New Orleans-based collection of exceptional Southern hotels and resorts. The J Collection is comprised of 19 unique, locally owned and operated hotels situated throughout New Orleans and the surrounding region. Each property offers its own distinctive style and personality, along with personalized service and southern hospitality. This new brand is the next step in the evolution of the New Orleans Hotel Collection and the French Quarter Hotel Collection - previously two separate hotel groups - which are now under the same umbrella of the J Collection.
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