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Mike Oppenheim
Opinion Article
April 24, 2020

Almost Stiffed - The Life of a Hotel Doctor

"The guest is a servant," reported the desk clerk as I passed to visit a luxury suite rented by guests from the Middle-East. "The hotel will not be able to cover the fee."

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
OYO Rooms
Press Release
April 23, 2020

Oyo's Long-Term Stays Emerge As Preferred Accommodation Choice; Provides Vital Support Amidst COVID-19

OYO Hotels, one of the world's leading hotel chains, has recorded an uptick in long-term stays in the US during the current COVID-19 pandemic as more and more travelers opt for OYO's services for their accommodation needs. A stay is classified as long-term when a guest spends over seven days at a hotel and OYO has witnessed an upwards of 21% increase in this category during the current COVID-19 pandemic. The hotel chain has been constantly monitoring the situation and resorted to adaptive measures for ensuring business continuity for its asset partners while taking the necessary steps to safeguard the health and well-being of its guests with a clear focus on hygiene and cleanliness.

OYO Rooms
PRISM (formerly Oravel Stays Ltd.)
United States
Mike Oppenheim
Opinion Article
April 16, 2020

More Worry - The Life of a Hotel Doctor

A worried mother phoned, asking me to see her two-year-old with a fever.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
nytimes
External Article
April 16, 2020

How Will COVID-19 Affect Future Travel Behavior? A Travel Crisis Expert Explains

Since 2007, the Tourism Crisis Management Initiative at the University of Florida has studied many disasters that have threatened the travel industry, from hurricanes to the Zika virus. Beginning in January, prompted by the coronavirus-related threat in China, it began a periodic survey of Americans who travel on their perceptions of risk and anxiety related to COVID-19, and the impact of those perceptions on future travel decisions.

nytimes
The New York Times
United States
Pinnacle Advisory Group
Opinion Article
April 15, 2020

The Curve Has Flattened; What Does the “Interim Normal” Mean for Hotel Operations?

Though the arc of people with confirmed cases of COVID-19 is going up as more individuals are tested, the curve of the average daily death toll appears to have flattened. This indicates that the act of social distancing will keep our ICU capacity from being overwhelmed as it was in Hunan and Italy. We can only hope.

Karen Johnson
By Karen Johnson, MAI, CRE, ISHC, President, Pinnacle Advisory Group
United States
Magnuson Hotels
Press Release
April 14, 2020

Arkansas Welcomes Opening Of Magnuson Hotel Little Rock South

Magnuson Hotels, a top 20 global brand, today announced the branding of the Magnuson Hotel Little Rock South in Little Rock AR.

Magnuson Hotels
Magnuson Hotels
Little Rock, Arkansas, United States
forbes.com external
External Article
April 14, 2020

Travel Virtually To U.S. National Parks, Including Ones You Probably Wouldn’t Otherwise Get To

With VR and 360-degree videos, you can now immerse yourself in environments that give you a real sense of place without actually being there.

forbes.com external
Forbes
United States
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Tambourine
Tambourine
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Radical Innovation Hospitality TECHNOLOGY

Radical Innovation is an initiative that challenges creative thinkers and visionaries in hospitality TECH to pioneer compelling innovations that fuel the future of the hospitality and travel industries.  

Radical Innovation
Radical Innovation
The Marcus Corporation
Press Release
April 9, 2020

Marcus Hotels & Resorts Announces Updates to Current Operations

Marcus Hotels & Resorts®, a division of The Marcus Corporation (NYSE:MCS), is temporarily closing additional properties across its portfolio. This decision includes all of the following hotels owned by the Company that are currently still open, The Pfister Hotel in Milwaukee; The Platinum Hotel in Las Vegas; Hilton Madison Monona Terrace in Wisconsin; and the AC Hotel Chicago Downtown in Chicago. Additionally, with respect to the hotels that we manage for third-parties, we are working with the owners of those properties to temporarily close the hotels or transition management.

The Marcus Corporation
Marcus Hotels
United States
Mike Oppenheim
Opinion Article
April 9, 2020

A Difficult Boy Friend - The Life of a Hotel Doctor

A young man stood blocking the door. "I want to see your license," he said. I showed him. He examined it suspiciously and didn't move.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
MGM Resorts
Press Release
April 8, 2020

MGM Resorts Lights Up With Symbols Of Love And Support

While Las Vegas may be currently closed for business, The Strip is lighting up literally with signs of love and support to show that its heart is with the world during this difficult time. Iconic resorts including MGM Grand, ARIA Resort & Casino, Park MGM, Vdara, Delano and New York-New York are displaying beautiful messages of hope across the façades of their buildings nightly through strategically lit guest rooms.

MGM Resorts
MGM Resorts International
United States
usatoday.com
External Article
April 7, 2020

If you're traveling between states, here's where you'll have to self-quarantine

Maine became the latest state to institute requirements for domestic travelers Friday when its governor issued an executive order requiring travelers to the state to self-quarantine for 14 days to lessen the chance of transmitting the coronavirus.

usatoday.com
USA TODAY
United States
Ad Apply Now!
Radical Innovation Hospitality TECHNOLOGY

Radical Innovation is an initiative that challenges creative thinkers and visionaries in hospitality TECH to pioneer compelling innovations that fuel the future of the hospitality and travel industries.  

Radical Innovation
Radical Innovation
American Hotel & Lodging Association (AH&LA)
Press Release
April 7, 2020

15,000 U.S. Hotels Sign Up To Support Healthcare Community

The American Hotel & Lodging Association (AHLA) announced today that more than 15,000 hotels have signed up for its new initiative - "Hospitality for Hope" - which identifies hotel properties that have offered to provide temporary housing for emergency and healthcare workers as the COVID-19 public health crisis grows.

AH&LA Favicon
AH&LA
United States
Caesars Entertainment, Inc.
Press Release
April 3, 2020

Caesars Provides Business Update Related to COVID-19 Impact

The ongoing COVID-19 public health emergency has prompted the temporary shutdown of Caesars Entertainment Corporation's ("Caesars", "Caesars Entertainment" or the "Company") (NASDAQ:CZR) properties consistent with government or tribe-mandated directives around the world.

Caesars Entertainment, Inc.
Caesars
United States
Mike Oppenheim
Opinion Article
April 1, 2020

Insect Bites - The Life of a Hotel Doctor

A caller had been suffering an itchy rash for a week. Three companions were also affected. That sounded good. When more than one person has a medical problem, it's the same problem and not serious.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
skift.com
External Article
March 31, 2020

What the $2 Trillion U.S. Stimulus Package Means for Travel Businesses

President Donald Trump last week signed what is now known as the CARES Act, a massive $2 trillion stimulus meant to keep the U.S. economic engine running despite concerns about coronavirus.

skift.com
skift
United States
usatoday.com
External Article
March 25, 2020

Coronavirus: Can You – And Should You – 'Shelter In Place' At A Hotel Or Vacation Rental?

States across the U.S. are invoking "shelter in place" orders, asking their residents not to leave their homes except for essential items such as food and medicine amid the coronavirus pandemic sweeping the country and world.

usatoday.com
USA TODAY
United States
American Hotel & Lodging Association (AH&LA)
Press Release
March 25, 2020

Hotels Nationwide Sign Up To Support First Responders; Provide Housing

In an effort to support communities across the country during this unprecedented public health crisis, the American Hotel and Lodging Association (AHLA) today announced a new initiative - Hotels for Hope - to connect hotel properties with the health community, struggling to find housing and support as the COVID-19 public health crisis grows.

AH&LA Favicon
AH&LA
United States
Mike Oppenheim
Opinion Article
March 25, 2020

Deception - The Life of a Hotel Doctor

Over the phone, a tour leader explained that one of his group wanted a doctor to look at her hand. She had fallen.

Mike Oppenheim
By Mike Oppenheim, MD, Mike Oppenheim M.D. - The Hotel Doctor
United States
NBTA
Press Release
March 23, 2020

GBTA Signs On To Industry Requests To Congress In Key Verticals Of Global Business Travel

The following statement can be attributed to GBTA COO and Executive Director Scott Solombrino.

GBTA Favicon
GBTA
United States
Vail Resorts
Press Release
March 18, 2020

Vail Resorts To Close North American Resorts For The 2019-20 Ski Season

Vail Resorts announced today that all of its North American resorts and retail stores will remain closed for the 2019-20 winter ski season amidst the continued challenges associated with the spread of coronavirus (COVID-19). The decision follows the Company's previously announced closure of its resorts from Sunday, March 15 through Sunday, March 22. The Company will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions.

Vail Resorts
Vail Resorts
United States
Page 19 of 20
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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

View all Answers

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