Long Time No See - The Life of a Hotel Doctor

"Hey, Doctor! It's been a while." I love it when parking valets recognize me. That was the good news. The 'it's been a while' was not so good.

"Hey, Doctor! It's been a while."

I love it when parking valets recognize me. That was the good news. The 'it's been a while' was not so good. This was my first visit of the year to Le Parc, an upscale West Hollywood hotel. It was once a regular, calling 20 to 40 times per year since 1993.

Hotel doctoring is viciously competitive, and another doctor had worked his magic, reducing calls to one or two per year. Hope springs eternal; hotels occasionally realize their mistake and return to the fold. Maybe this was a sign.

The guest had injured her leg five days earlier. The doctor had found nothing seriously wrong, but her pain persisted, and I was there because the guest had informed the hotel that she didn't want the same doctor. I called an orthopedist who agreed to see her in the office that day.

"Doctor O! How's business!" The desk clerk also recognized me. When I ask why a hotel has stopped calling, employees always respond that no one has been sick, so I've stopped asking. But I couldn't resist. The desk clerk assured me that no one had been sick.

"Long time, no see," said a parking valet, not the same one who greeted my arrival. When I responded that hotel doctoring is a dog-eat-dog business, he laughed.

Operations & Strategy USA & Canada United States

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline.

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline. Nowadays, in a large city even the lowliest motel receives blandishments from a dozen individuals plus several agencies that send moonlighting doctors if they can find...

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