Things Hotel Guests Ask That I Can’t - The Life of a Hotel Doctor

More than once I'm called when a guest suffers a tragic loss such as the death of a child or spouse. Distressed to witness the misery, family members want me to put her to sleep.

"A shot to put her out."

More than once I'm called when a guest suffers a tragic loss such as the death of a child or spouse. Distressed to witness the misery, family members want me to put her to sleep. This works in the movies, but in real life tranquilizers can't do more than make someone drowsy. Only a general anesthesia produces sleep. No one except celebrity doctors uses it on a housecall, and you probably know what happened when Michael Jackson's doctor tried it.

"A note to change my flight"

Now and then guests call after recovering from an illness and realizing that it's expensive to replace a cancelled ticket. They offer to pay my fee if I'll come and write a note, but I don't like claiming that a patient is sick if he isn't. My tactic is to fax a note that tells the truth: "Mr. Jones states that he was ill and unable to travel." No one has yet complained, so it might work.

"A placebo!"

No guest asks for a placebo. What they say is "You absolutely have to give something to make me better!"

In most areas of life, it's important to tell people what you want, but it's risky in a medical situation. Doctors want to do the right thing, but they also want you to be happy with the encounter. Don't tempt them.

Operations & Strategy USA & Canada United States

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline.

In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. When he began as a hotel doctor during the 1980s, only luxury hotels had a “house doctor,” usually a local practitioner who did it as a sideline. Nowadays, in a large city even the lowliest motel receives blandishments from a dozen individuals plus several agencies that send moonlighting doctors if they can find...

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