Deception - The Life of a Hotel Doctor
Over the phone, a tour leader explained that one of his group wanted a doctor to look at her hand. She had fallen.
Operations & Strategy
GBTA Signs On To Industry Requests To Congress In Key Verticals Of Global Business Travel
The following statement can be attributed to GBTA COO and Executive Director Scott Solombrino.
Vail Resorts To Close North American Resorts For The 2019-20 Ski Season
Vail Resorts announced today that all of its North American resorts and retail stores will remain closed for the 2019-20 winter ski season amidst the continued challenges associated with the spread of coronavirus (COVID-19). The decision follows the Company's previously announced closure of its resorts from Sunday, March 15 through Sunday, March 22. The Company will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions.
Las Vegas Sands Announces Temporary Closure of Las Vegas Properties
Las Vegas Sands (NYSE: LVS) today announced that, out of an abundance of caution and in line with recent guidance from federal and state governments, it is closing its Venetian and Palazzo resorts in Las Vegas until at least April 1. A decision on whether to extend the closure or re-open will be made at a later date. The process of closing the properties will begin immediately and be completed as soon as possible.
Everything You Need To Know About Canada’s Latest Major Coronavirus Travel Ban
Canada's Prime Minister Justin Trudeau announced today (March 16, 2020) that the country will be barring entry to almost all non-Canadian travelers who are not citizens or permanent residents in an escalated effort to stop the spread of the coronavirus pandemic.
MGM Resorts International Statement On Temporary Closure Of Las Vegas Properties
MGM Resorts International (the "Company" or "MGM Resorts") today announced its decision to temporarily suspend operations at its Las Vegas properties until further notice, effective as of Tuesday, March 17th. Casino operations will close on Monday, March 16th, followed by hotel operations.
Overdressed for Summer - The Life of a Hotel Doctor
In summer, wearing a suit and tie, I'm reminded of how much I resent hotels that refuse to let me park free. I only learned that the Casa Del Mar didn't when the clerk declined to validate, and I was stuck for $20. But the Casa Del Mar is on the beach where it's cool enough to walk a few blocks without suffering.
Update: Here Are The U.S. Hotel Chains Waiving Cancellation Fees For Coronavirus
Despite the spread of COVID-19 cases in the United States, most major U.S.-based hotel chains are not yet waiving cancellation fees for American travelers who are traveling domestically — but these policies are starting to budge.
Rock Bottom Airfares Pop Up And Millennials Keep Flying As Travel Trends Change Due To Virus
Top executives of the big three U.S. airlines say lower fares will not overcome potential passengers' fear of coronavirus. But that doesn't mean fares won't fall as a result of the travel crisis the disease has created. Nor does it mean that everybody is staying home.
U.S. Travel Community Reacts to Increased Travel Restrictions
U.S. Travel Association President and CEO Roger Dow issued the following statement on the announced suspension of most air travel to and from Europe.
The Westin Houston Medical Center Is Nation's First Hotel To Deploy LightStrike™ Germ-Zapping Robots™ From Xenex
The Westin Houston Medical Center is the first and only hotel in the U.S. to utilize LightStrike™ Germ-Zapping Robots™ to sanitize and disinfect its guest rooms and common areas to help combat the threat of coronavirus.
Travel Leaders Echo Experts: Make Fact-Based Decisions About Traveling
A coalition of 150 travel-related organizations issued the following statement on the latest developments around coronavirus.
Nearly a Third of U.S. Travelers Defer Plans as Uncertainty Grows: Skift Research Survey
The slow but steady drumbeat of coronavirus diagnoses is raising the anxiety of U.S. travelers this week. Trip cancellations rose as the situation in the U.S. deteriorated.
Gushing Blood - The Life of a Hotel Doctor
A man at a Beverly Hills hotel had struck his head on the edge of a table. Blood was gushing, and he wanted a doctor.
AHLA Joins Business Leaders to Discuss Response to Coronavirus
Chip Rogers, president and CEO of the American Hotel & Lodging Association (AHLA), today joined leaders from the U.S. Chamber of Commerce, U.S. Travel Association, Airlines for America, and the National Retail Federation to discuss the potential impact of COVID-19 and the business community is responding.
Nearly 90 Percent of U.S. Travelers Have Yet to Cancel Plans Due to Virus: Skift Research
Skift Research is taking the temperature of American travelers in this time of growing concerns over the coronavirus. For now most travelers are in a wait-and-see mode, with few canceling plans. But that could change rapidly as more COVID-19 cases are reported in the United States.
Still Another Free Service - The Life of a Hotel Doctor
A national housecall service informed me that a caller in Huntington Beach was having a panic attack. He had had them before, and he needed a doctor to come and make sure he wasn't dying.
MGM Resorts Reports Data Breach Affecting Nearly 11 Million Guests
U.S. casino operator MGM Resorts International said on Thursday it was the victim of a data breach last year after an earlier report claimed that details of over 10.6 million hotel guests had been compromised.
Taking No Chances - The Life of a Hotel Doctor
A guest at the Westin wanted a doctor. I quoted the fee, always a tense moment. "Do you take insurance?" If the caller is American, the visit is doomed, but he wasn't. I asked the insurance carrier's name.
Past, Present And Future Of Hospitality In The US
The decade began in 2010 with President Barack Obama signing into law a new health care bill. In 2016, Donald Trump was elected as president in one of the greatest upsets in political history. Today, consumer confidence continues to drive economic growth in 2020 based on a very strong labor and stock market, despite marginal business confidence.
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