A hospitality consultant contrasts a neglectful limited-service hotel stay with an excellent lodge experience to argue that emotional connection, not systems or technology, drives guest loyalty and repeat revenue.
Highlights from BLLA's 2026 Boutique Hotel Owners Conference cover boutique luxury RevPAR outperformance, AI's growing role in guest discovery, and how specificity and storytelling drive distribution and pricing power.
Gmail's AI Inbox reads only Primary tab emails, meaning booking confirmations get surfaced in guest briefings while hotel newsletters in Promotions are skipped entirely.
HVS recap of the 2025 BLLA Boutique Hotel Owners Conference highlights strong rate growth and limited supply for independents, while rising operating costs and experience-driven investment remain top ownership concerns.
A Conrad New York Downtown GM argues that hotel lobbies must be actively programmed as social destinations to drive F&B revenue, local engagement, and brand differentiation.
Lessons from the 2026 FIFA World Cup offer hoteliers a practical playbook on supply chain prep, staffing, cultural adaptation, and procurement for LA's 2027 Super Bowl and 2028 Olympics.
A front desk associate at Newport Hospitality Group's Hampton Inn Jacksonville Beach is profiled for acts of compassion that turned one-time guests into lasting relationships.
A 31-year hotel veteran reflects on a career spanning F&B, front desk, and finance across North America, arguing that the ability to make a difference is what makes hotel work feel effortless.
Key takeaways from Destination AI 2026 in Washington D.C., where 500 hospitality leaders signaled a shift from AI experimentation to live operational deployment across hotel distribution.
Bargello's F&B director reflects on earning a second consecutive Wine Spectator Award of Excellence, detailing how independence from hotel brand mandates, low-production wine sourcing, and community-focused service shaped the program.
Key themes from The Lodging Conference 2026 include strong industry optimism for 2027, a clear preference for conversions over new builds, and growing concern about AI's impact on hotel distribution.
IRIS argues hotels can reclaim F&B revenue lost to delivery apps by adopting mobile ordering platforms, citing a 30%+ revenue uplift and an InterContinental New Orleans case study as evidence.
The Waldorf Astoria New York reopens after a full renovation, raising the question of whether the 1931 landmark retains its legendary status.
Incoming Miami Beach Chamber of Commerce chairman-elect argues for a data-driven business vitality index tracking openings, closures, and vacancies to better measure and support local economic health.
Trailing Millennials and Early Gen Z, dubbed the "Emerging Experience Generation," represent 78M+ US travelers who prioritize mobile-first tech, social media discovery, authenticity, and locally grounded experiences when choosing hotels.
TRevPAR declined 8.8% vs RevPAR's 6.3% in HotelData's 2025 U.S. sample, illustrating how room-only metrics obscure F&B, spa, parking, and other in-stay revenue trends.
A former hotelier turned Mews employee shares hard-won advice on PMS procurement: start with operational pain points, involve all staff, and use the switch as a chance to rethink workflows.
Recap of the Destination AI Summit in Washington D.C., where hoteliers, owners, and tech leaders discussed AI's role in automating back-office functions, redefining hotel jobs, and reshaping booking distribution.
Meyer Jabara Hotels shares a fall group sales strategy built on deep university relationships, layered demand segments, and year-ahead prospecting to drive recurring business beyond peak weekends.
With major brand families averaging 24 flags each and total franchise fees outpacing revenue growth, owners face a sharper-than-ever tradeoff between brand affiliation benefits and the true cost of flying a flag.