Conrad New York Downtown executive explores how concierges have evolved from gatekeepers to cultural curators who architect personalized experiences.
A firsthand conference recap covering Marriott's owner-focused strategy, with sessions on ancillary revenue, AI in marketing, margin pressure, and brand conversion opportunities.
The article argues that AI "vibe coding" tools let hotel training managers build adaptive, personalized training apps for as little as $25/month, addressing a turnover crisis costing operators nearly $6,000 per replaced employee.
The boutique hotel company plans to double its seven-property portfolio by 2027, with new openings in Florida, Michigan, and South Carolina focusing on historic building renovations.
A CEO perspective from Otelier argues that while RevPAR forecasts improved at NYU 2026, inflation continues to outpace revenue growth, shifting operator focus from topline metrics to GOPPAR, NOI, and labor productivity.
AC Hotel Asheville Downtown shares how it moved sustainability from good intentions to measurable daily operations through data tracking, workflow integration, and leadership accountability.
The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.
A personal essay arguing that the removal of front desk staff in favor of tablets and virtual agents strips hotels of their core hospitality value, citing real examples from U.S. properties.
GratifID will host a pre-HITEC 2026 webinar on June 10 for hotel tech consultants, covering NFC vs. QR-based digital tipping platforms ahead of its TIPMO product launch in San Antonio.
Q1 2026 U.S. hotel data from ~5,000 properties shows ADR up 6%, RevPAR up 8.7%, and GOP margin up 4 points, but the Q2-Q4 forecast signals a revenue reset with RevPAR expected to fall 1.3%.
A hospitality professional recounts a 1992 financial crisis during a corporate relocation to Canmore, needing $4,500 in unexpected closing costs with no resources and one day to spare.
As the 2026 tradeshow season opens, the article argues that hotel technology must be evaluated on how well it supports frontline staff, with multilingual interfaces, mobile-first workflows, and vendor partnership as key criteria.
Hospitality America shares how adopting Actabl's ProfitSword and Hotel Effectiveness across its Southeast portfolio cut GM admin hours, improved labor cost control, and boosted retention over 30 years.
NFC-based tipping systems that bypass app downloads and PMS integration could resolve the cash-tip gap affecting frontline retention, with 2026 seen as the inflection point for mass adoption.
Q1 2026 saw 110 U.S. hotel transactions totaling $4.6 billion, with Florida and New York accounting for 55% of deals despite geopolitical energy shocks.
Chicago welcomed 55.3 million visitors generating $20.9 billion economic impact in 2024, with O'Hare hitting record 85 million passengers in 2025.
Detroit faces a 3,000-room hotel shortage while 12% of downtown office space sits vacant, creating opportunities for strategic office-to-hotel conversions.
CEO Dimitri Antonopoulos discusses how the family-owned group built independent luxury properties in Old Montreal over 50+ years.
Analysis shows over 1,200 luxury rooms opening through 2028, supported by GM's headquarters move and $2+ billion in downtown development projects.
Case study shows how repositioning a GM role as a transformation opportunity and using targeted outreach instead of job postings led to successful hire within five weeks.