Meet Airbnb's hospitality guru Chip Conley | fortune.com

Chip Conley tries to make sure that guests using the online room rental service have a smooth stay as the company tries to become full-fledged hospitality business. If Chip Conley misses anything about staying at hotels, it’s room service. Waiters delivering pasta dinners to guest rooms is a dying convenience because hotels lose money doing so. “Guests who use room service love it, but its future is not looking good,” Conley says.