Interview: How Hyatt’s CEO Empowers Employees to Drive the Guest Experience | skift.com

Hyatt Hotels came out of the global recession with a jetpack strapped on. The hotel group had its highest expansion year on record in 2013 and entered the all-inclusive sector with with new brands Hyatt Ziva and Hyatt Zilara. It has beat earnings estimates for the last eight consecutive quarters in part due to rebounding business travel. It’s also continued to be a leader on social media through its Twitter account, which reaches out to...