7 Hotel CEOs on Empowering Employees Who Work With Guests | skift.com

Last month we released our second e-book. It was devoted to the Future of the Guest Experience — an unprecedented collection of 28 interviews with the CEOs of virtually all of the world’s top hotel groups including 11 global brands, 13 luxury and lifestyle brands, and four hotel marketing organizations. By collecting their thoughts on a similar set of topics–from technology and marketing to fees and training–we have tackled the hospitality’s...