Hoteliers Share Strategies for Coping With Operational Changes
Managers Find Creative Solutions For Housekeeping, Training, Staffing
The realities of operating a hotel in a pandemic include dealing with unexpected scenarios, such as spending $10,000 at once on linens because they’re available now and may not be later due to shipping backlogs, or realizing the need to help general managers find purpose in their jobs because the purpose they had pre-pandemic — running their hotel business with success and profitability — disappeared overnight.
The realities of operating a hotel in a pandemic include dealing with unexpected scenarios, such as spending $10,000 at once on linens because they’re available now and may not be later due to shipping backlogs, or realizing the need to help general managers find purpose in their jobs because the purpose they had pre-pandemic — running their hotel business with success and profitability — disappeared overnight.
Speakers from third-party hotel management companies on the “Operational Changes: What Stays and What Goes?” panel at the 2021 Hotel Data Conference said they have adopted new practices to deal with the new realities of operating in an environment rife with uncertainty over labor levels and demand shifts.