Hoteliers Hope Flexible Schedules, 'Gig Pay' Can Ease Labor Crisis
Benefit, Wage Increases Also Key in War for Talent
The U.S. hotel industry has been struggling with its labor shortage since before the COVID-19 pandemic, and the resulting drop in and outsized recovery of demand has only exacerbated the problem.
The U.S. hotel industry has been struggling with its labor shortage since before the COVID-19 pandemic, and the resulting drop in and outsized recovery of demand has only exacerbated the problem.
The competition for employees, both within the industry and from other sectors, is driving hotel operators to experiment with pay, schedules and benefits in the hopes of attracting and holding on to talent.
Gig Work
Aimbridge Hospitality’s approach has been to bring the perks of gig work in-house, said Ann Christenson, executive vice president and chief human resources officer. All Aimbridge employees, both part-time and full-time, those on property and in corporate offices, can request early access to their earned pay. Hotel associates also have the option of picking up shifts at nearby Aimbridge properties.