Marriott's Head of Global Operations Says Hotel Guests Want 'More Out of Travels'
Brands Have a Responsibility To Listen to Guests, Adapt
Travel may not be fundamentally different these days, but it’s certainly shifted, according to Erika Alexander, chief global officer, global operations, for Marriott International.
And that shift is more exciting than it is daunting, she said.
“Travelers still want wonderful experiences, great food and beverage, and clean hotels. They want us to be excellent at the basics,” she said. “They just want more of it now. … They want to get more out of their travels, and that’s the exciting shift that’s happened in the last couple years.”
Alexander spoke with Hotel News Now at the 2022 Hotel Data Conference.