With job skills constantly shifting in line with technological and industry-specific developments, businesses and their employees are having to work harder than ever to keep up. The World Economic Forum predicts a 44% disruption of skills over the next five years, and organizations are increasingly turning to e-learning trends to reskill and upskill their teams.
Throughout numerous HSMAI meetings, including board meetings, commercial week, and leadership conferences, a consistent and powerful theme has emerged regarding the role of leadership in the post-pandemic era. It has become evident that effective leadership is paramount in defining an organization’s culture, fostering a sense of community, and serving as a shining example of collaborative teamwork. The insights presented in this excerpt from the HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024 are attributed to HSMAI board members and leaders from these meetings.
Hilton has once again been recognized for its award-winning workplace culture. Today, Great Place to Work and Fortune named Hilton No. 1 on the 100 Best Companies to Work For in the U.S. list, marking its ninth consecutive placement on the prestigious list and sixth consecutive year in the top 10. Today’s recognition follows the company’s ranking as the No. 1 World’s Best Workplace and makes Hilton the only hospitality company to have earned the top spot on these prestigious lists.
The HSMAI Contact Center SIG recently gathered and discussed best practices, challenges, and ideas for measuring and improving staff engagement. We all agreed that employee engagement is crucial for the success of our business and our colleagues’ well-being.
Accor, a world-leading hospitality group, today launches its new Employee Value Proposition (EVP) – “Hospitality is a Work of Heart” – as it seeks to showcase the blend of heartfelt experiences and hospitality artistry that forms its unique Talent culture while demonstrating what it means to work in the broader industry and ultimately renewing a sense of enchantment for the sector.
From constructing towers to landscapes, Penn State students are building physical representations of business strategies and practicing creative problem-solving as part of the “Lego Learning Initiative for Hospitality Management Education.”
At Hilton, celebrating and empowering our women team members is something we’re focused on year-round, and we believe these efforts help make us the award-winning company we are today. With so many amazing women-led teams, Hilton is proud to commemorate Women’s History Month by showcasing two outstanding leaders at the newly opened Signia by Hilton Atlanta: Director of Beverage Evan Sewell and Sommelier Marvella Castaneda.
The HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, explores the idea: Hands-on learning is the only way to build a pipeline of talent ready for unknown roles. You have to build this talent because you cannot buy them (McCarthy, 2023). As we navigate the 21st century, the need for upskilling and reskilling is more critical than ever, particularly in the sales, marketing, distribution, revenue management, and loyalty space not only to retain valuable employees but also to position the hospitality industry as a destination career choice.
Kempinski Hotels is proud to announce to be named as a 2024 Gallup Exceptional Workplace Award winner for the third time in a row. The Gallup Exceptional Workplace Award (GEWA) was created in 2007 with the purpose to identify and celebrate companies that make employee engagement their genuine priority and are reflecting this at the very core of their culture. The Award honors thriving organizations that have attained world-class performance by making engagement a cornerstone of their business strategy.
Globalization, increasing freedom of movement between countries, and the growing interdependence of national economies have boosted cultural diversity in many industries. Nowhere is this paradigm shift more evident than in hospitality. How to manage cultural diversity effectively in hospitality is crucial in light of these changes.
U.S. Travel Association announced today the appointment of two new members to its executive board and three new members to its governance committee.
WTTC is saddened to hear of the death of one of our Founding Members & the first WTTC Chair, James Robinson III, the former Chairman and CEO of American Express. Our thoughts are with his family at this time.
AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), announced its 2024 officers and Board of Trustees, further diversifying the board’s representation of industry segments.
A: Being the first female General Manager at the Palace Hotel, and previously the first female Hotel Manager in 2017 and 2018, is a profound honor for me. I've had the privilege of working alongside many talented women in hospitality throughout my career, particularly here in San Francisco, so while it's not entirely unprecedented, it's certainly an important milestone. Beginning my journey as a room attendant in housekeeping, I'm thrilled to serve as another example for women in hospitality, showcasing that gender and humble beginnings does not limit one's career trajectory.
Leading global hospitality company Hilton (NYSE: HLT) has been recognized once again as one of the best workplaces in the Philippines, by global research and consulting firm Great Place to Work®. Placed #3 in the medium-sized organization category, this also marks the third consecutive year that Hilton was ranked as the top hospitality company to work for in the list.
AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), today announced plans to expand its travel scholarship program in partnership with historically Black colleges and universities (HBCUs). The opportunity to grow the program, and formally connect HBCU students to the real estate investment trust (REIT) industry, was made possible by a 2023 grant from the Nareit Foundation’s Dividends Through Diversity, Equity & Inclusion (DDEI) Giving Campaign.
Hyatt celebrates its global RiseHY program, designed to connect young people with long-term careers in hospitality. Since the program’s introduction in 2018, more than 5,700 Opportunity Youth* have joined Hyatt or a Hyatt hotel. This marks a pivotal step toward Hyatt’s global commitment to have Hyatt and Hyatt hotels hire 10,000 Opportunity Youth by 2025.
NYC Health + Hospitals/Elmhurst today announced a partnership with EHL Hospitality Business School, a leading academic hospitality management institution founded in 1893 and based in Switzerland and Singapore, to share best practices and resources related to the hospitality sector and its intersection with health care.
Attitude Hotels is joining forces with EHL Group (founded as Ecole hôtelière de Lausanne), the world’s leading hospitality school. This collaboration will form Attitude Academy VET by EHL, a new vocational education and training (VET) opportunity in Mauritius due to launch on 18 March 2024. Three courses will be available to students: Culinary, F&B Service or Hotel Rooms Division.
Indian Hotels Company (IHCL), India’s largest hospitality company, in line with Paathya, a framework to drive its sustainability and social impact measures, is well poised to attain its goal to train 1,00,000 youth by 2030 in the hospitality industry. IHCL partners and operates 32 skill centers across 15 states and 25 cities in India.
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