Redefining Hospitality with AI, Automation, and a Holistic Tech Ecosystem

Mews isn’t just a PMS (Property Management System) - it’s a hospitality cloud that is transforming the way hotels operate, enhance guest experiences, and optimize revenue. With a bold vision for the future, CEO Matt Welle shares how Mews is reshaping hotel technology by integrating AI, automation, and dynamic pricing into every aspect of hospitality management.

Key Takeaways

• Beyond PMS: Mews is much more than a traditional property management system. It combines booking engines, guest apps, revenue management, housekeeping solutions, and POS integrations into a seamless hospitality cloud.
• Revenue Beyond Rooms: Hotels must move past room-centric pricing and adopt dynamic pricing for everything—from parking and event spaces to co-working areas and dining services.
• AI-Powered Personalization: By leveraging AI and large language models, Mews helps hoteliers provide hyper-personalized guest experiences, surfacing key insights like past stays, dietary preferences, and preferred room types at check-in.
• The Future of Hospitality Tech: The industry is evolving from traditional, rigid systems to modular, scalable solutions that allow hotels to optimize every aspect of their business.
• Global Expansion & Adoption: Mews is seeing rapid growth in the US and German-speaking markets, with major brands embracing its tech-driven approach. Expansion into new markets like France, Spain, and Italy is on the horizon—despite regulatory challenges.

Matthijs predicts that in the next five years, hotels will embrace automation and AI-driven strategy—or be left behind.