Information Technology

Finance & Accounting

A recent lawsuit filed in the U.S. District Court for the Central District of California alleges that Accor Management US Inc., the parent company of Fairmont Hotels & Resorts, violated California’s privacy laws by improperly sharing users’ browsing...

Hotel Data Privacy Alert: Fairmont has a New (Website) Visitor – A CIPA Class Action

Robert E. Braun

Partner, Jeffer Mangels Butler & Mitchell, LLP

JMBM

Legal

As we close the chapter on a transformative 2024 and step into 2025, Newport Hospitality Group continues to lead the charge in redefining operational excellence. Our mission is clear, to empower our general managers and directors of sales with the t...

Beyond Check-In

Whitney Altizer

Whitney B. Altizer CRME, CHDM–Senior Vice President, Chief Commercial Officer at Newport Hospitality Group

Newport Hospitality Group

Sales & Marketing

In less than two years, the United States, along with Canada and Mexico, will host the 2026 FIFA World Cup—the largest in history. This event kicks off a decade of global sporting events—from soccer, to F1 racing, to rugby, and two Olympics—that wil...

Travelers’ Biometric Embrace

Ryan Propis

Vice President of Security and Facilitation, U.S. Travel Association

U.S. Travel Association

Sports Tourism

National & International Policy

As the hotel industry prepares for its annual budget planning for 2024, we’re at a critical moment where technology and financial strategy blend together. This goes beyond simply setting aside funds for new digital tools; it’s about fully integratin...

Navigating the 2024 Budget Season: Tech-Driven Strategies for Modern Hospitality

Marcy Albert

VP of Sales at OpenKey

OpenKey

Finance & Accounting

I was lucky enough to attend the latest iteration of the Independent Lodging Congress Cultivate event. It always amazes me how the crew of ILC has built a thought-provoking, exciting environment that creates a true sense of community and such amazin...

INDIE Cultivate Conference Round-Up: Exploring Technology Adoption and Acquisition in the Hospitality Industry

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

In Frederik Backman’s New York Times best-selling book, “A Man Called Ove”, the first chapter is aptly titled, “A man called Ove buys a computer that is not a computer.” In those first few pages, readers are introduced to fifty-nine-year-old Ove, a ...

Navigating the Maze: The Challenges Hoteliers Encounter in Acquiring Cutting-Edge Technology

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

If I were asked to compile a list of the most prominent figures currently influencing the trajectory of the independent lodging industry, Andrew Benioff, the Founder and Chairman of the Independent Lodging Congress would undoubtedly be included. As ...

A Deep Dive Into ILC’s Fresh Take on Events for Independent Hotels with Founder and Chairman Andrew Benioff

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

With more than 50 years under its belt, HITEC is something of a household name in the hospitality industry. Produced by HFTP, HITEC reigns supreme as the world’s largest hospitality technology conference, attracting thousands of industry leaders and...

Hospitality Technology in the Spotlight: HITEC Is a Time for Tech Vendors to Shine

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

There is no denying that 2021 and 2022 were challenging years for the hospitality industry. While hotels remained shuttered and planes remained uncharacteristically desolate amid the COVID-19 pandemic, hoteliers and hospitality technology vendors co...

Why Now is the Time for Hotel Growth: Interview with Ryan Hamilton, CEO of SalesAndCatering.com

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

Sales & Marketing

Business Travel