Lodging Industry

Email marketing

Chatbots, Robotics & AI

Content Marketing

Immersive experiences are not entirely new to hospitality and leisure—theme parks, destination hotels and resorts, and cultural attractions have long found ways to draw guests into unique worlds. What is changing is how properties are increasingly u...

Immersive Hospitality: Redefining the Guest Experience

Joseph Pierce

Director of Appraisal & Consulting Services at Hotel & Leisure Advisors

Hotel & Leisure Advisors (H&LA)

Innovation

Market Segments

Guest Experience

Hotel insurance has long been sold as a safety net for one of the world’s most unpredictable industries. But behind the polished marketing and “peace of mind” slogans lies a history riddled with fine print, exclusions, and moments where insurers pro...

The Dark Side of Hotel Insurance: A History of Broken Promises

Thomas Cleary

Hospitality Practice Leader, The Loomis Company, and a consultant of Cayuga Hospitality Consultants.

Cayuga Hospitality Consultants

Finance

Innovation

Budget season in hospitality can feel like trying to land a plane in fog—numbers are everywhere, and every decision impacts your property’s future. That’s where the Budgeting Playbook comes in as a clear, actionable guide to help you build a strateg...

Turning Numbers Into Narratives

Tim Hayes

Vice President of Financial Analysis, Newport Hospitality Group

Finance

In hospitality, seasonality isn’t just a footnote in the budget—it’s often the main storyline. Whether it’s summer vacationers filling oceanfront suites, fall group travel spiking occupancy, or citywide events creating compression across an entire m...

Strategies for Seasonal Impact

John Hirt

Vice President of Operations, Newport Hospitality Group

Management Companies

Guest Experience

Leadership isn’t something you find in a textbook—it’s forged through shared experiences, honest conversations, and the quiet understanding that we are all in this together. At Newport Hospitality Group, we believe deeply in this truth. And nowhere ...

Lighting the Path

Andrew Carey

Chief Executive Officer at Newport Hospitality Group

Events & Conferences

With digital bookings and online travel agencies (OTAs) taking center stage in the age of digital transformation, it can be easy for hoteliers to underestimate the revenue potential of the voice channel in hospitality. But new data from Revinate’s 2...

Why the Voice Channel Matters More Than Ever in Hospitality

Karen Stephens

Chief Marketing Officer, Revinate

Revinate, Inc.

Sales & Marketing

Revenue Management

Guest Experience

As travel rebounds from the disruption of the COVID-19 pandemic, family travelers are increasingly seeking unique and memorable experiences when selecting a destination. While this trend is not new, it has gained momentum post-pandemic, as many trav...

Family Experiential Resorts Finding Success

Adam Zarczynski

CHIA, Associate at Hotel & Leisure Advisors (H&LA)

Hotel & Leisure Advisors (H&LA)

As we close the chapter on a transformative 2024 and step into 2025, Newport Hospitality Group continues to lead the charge in redefining operational excellence. Our mission is clear, to empower our general managers and directors of sales with the t...

Beyond Check-In

Whitney Altizer

Whitney B. Altizer CRME, CHDM–Senior Vice President, Chief Commercial Officer at Newport Hospitality Group

Sales & Marketing

Information Technology

For many decades, visitors to the Hawaiian island of Oahu had just one neighborhood to choose from when booking a hotel. Waikiki–that iconic mile-and-a-half strip of white-sand beach ringed by more than 26,000 hotel rooms–was the only place where ho...

Downtown Honolulu Grows Up

Paul McElroy

Executive Vice President, Highgate

Highgate Hotels, L.P.