Innovation

Wellness and well-being

Design and Architecture

Immersive experiences are not entirely new to hospitality and leisure—theme parks, destination hotels and resorts, and cultural attractions have long found ways to draw guests into unique worlds. What is changing is how properties are increasingly u...

Immersive Hospitality: Redefining the Guest Experience

Joseph Pierce

Director of Appraisal & Consulting Services at Hotel & Leisure Advisors

Hotel & Leisure Advisors (H&LA)

Market Segments

Guest Experience

Hotel insurance has long been sold as a safety net for one of the world’s most unpredictable industries. But behind the polished marketing and “peace of mind” slogans lies a history riddled with fine print, exclusions, and moments where insurers pro...

The Dark Side of Hotel Insurance: A History of Broken Promises

Thomas Cleary

Hospitality Practice Leader, The Loomis Company, and a consultant of Cayuga Hospitality Consultants.

Cayuga Hospitality Consultants

Finance

As AI continues to redefine the boundaries of business optimization, a growing debate has emerged around the ethics of AI-driven pricing. The recent controversy surrounding Delta Airlines’ CEO and the suggestion of “personalized pricing” has rightly...

The Lesson Behind Delta’s AI Pricing Drama: Transparent, Not Personalized

Chris McPherson

Co-Founder and CTO

TakeUp

Revenue Management

Big Data

Chatbots, Robotics & AI

After three decades in hospitality technology, we’ve watched countless operational trends come and go. But AI concierge tools represent something different, they’re not about replacing the human touch that makes hospitality special. Instead, they’re...

Is Your Hotel Ready for an AI Agent? Signs It’s Time to Automate

Mayela Lozano

Content Writer

roommaster

Guest Experience

The annual NYU International Hospitality Industry Investment Conference, now in its 46th year, offers a deep dive into the current and future state of the hospitality industry. This year, I had the privilege of leading a CEO panel discussion on "Inn...

Hospitality CEOs on the industry today: transformation, value, optimism

Jeanelle Johnson

Lead Client Partner at PwC

PwC

I was lucky enough to attend the latest iteration of the Independent Lodging Congress Cultivate event. It always amazes me how the crew of ILC has built a thought-provoking, exciting environment that creates a true sense of community and such amazin...

INDIE Cultivate Conference Round-Up: Exploring Technology Adoption and Acquisition in the Hospitality Industry

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

In Frederik Backman’s New York Times best-selling book, “A Man Called Ove”, the first chapter is aptly titled, “A man called Ove buys a computer that is not a computer.” In those first few pages, readers are introduced to fifty-nine-year-old Ove, a ...

Navigating the Maze: The Challenges Hoteliers Encounter in Acquiring Cutting-Edge Technology

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

If I were asked to compile a list of the most prominent figures currently influencing the trajectory of the independent lodging industry, Andrew Benioff, the Founder and Chairman of the Independent Lodging Congress would undoubtedly be included. As ...

A Deep Dive Into ILC’s Fresh Take on Events for Independent Hotels with Founder and Chairman Andrew Benioff

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

With more than 50 years under its belt, HITEC is something of a household name in the hospitality industry. Produced by HFTP, HITEC reigns supreme as the world’s largest hospitality technology conference, attracting thousands of industry leaders and...

Hospitality Technology in the Spotlight: HITEC Is a Time for Tech Vendors to Shine

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner