Opinion

The Lesson Behind Delta’s AI Pricing Drama: Transparent, Not Personalized

As AI continues to redefine the boundaries of business optimization, a growing debate has emerged around the ethics of AI-driven pricing. The recent controversy surrounding Delta Airlines’ CEO and the suggestion of “personalized pricing” has rightly...

Chris McPherson
Chris McPherson
Co-Founder and CTO
TakeUp
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Revenue Management
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Innovation
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Big Data
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Chatbots, Robotics & AI
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Chris McPherson
by Chris McPherson
5 August 2025TakeUpBig Data
TakeUp
Hospitality benchmarks for database health in 2024
Opinion

Hospitality benchmarks for database health in 2024

Your hotel guest database isn’t going to tell you when it’s sick. But your marketing communications will show it. While you won’t be able to take the literal temperature of your database, but there are several indicators and industry benchmarks that...

Karen Stephens
Karen Stephens
Chief Revenue Officer at Revinate
Revinate, Inc.
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Sales & Marketing
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Email marketing
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Big Data
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Karen Stephens
by Karen Stephens
4 March 2024Revinate, Inc.Big Data
Hospitality benchmarks for database health in 2024
The 2024 Group Business Forecast: Trends to Help Hotels Capitalize on the Back-to-In-Person Boom
Opinion

The 2024 Group Business Forecast: Trends to Help Hotels Capitalize on the Back-to-In-Person Boom

Group business is back in a big way. In-person events are returning to their pre-COVID normal pace. In 2024, 81 percent of meetings will have an in-person component in them. A recent study by Deloitte anticipates that by 2024, business travel spendi...

Mike Pavicich
Mike Pavicich
Director, Global Sales at SalesAndCatering.com, LLC
SalesAndCatering.com, LLC
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Events & Conferences
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MICE
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Markets & Performance
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Big Data
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Mike Pavicich
by Mike Pavicich
6 February 2024SalesAndCatering.com, LLCBig Data
The 2024 Group Business Forecast: Trends to Help Hotels Capitalize on the Back-to-In-Person Boom
​​How Data Plays Into Crafting the Personalized Guest Experience
Opinion

​​How Data Plays Into Crafting the Personalized Guest Experience

Do you ever wonder how Netflix or Amazon find the perfect content or products for you when you log on? These industry leaders have cracked the code to keep customers coming back through data-driven personalization—using unique customer insights to r...

Brett Thoreson
Brett Thoreson
Co-Founder & CEO of CartStack / RezRecover
RezRecover by CartStack
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Property Technology
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Digital Marketing
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Big Data
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Guest Experience
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Brett Thoreson
by Brett Thoreson
7 February 2023RezRecover by CartStackBig Data
​​How Data Plays Into Crafting the Personalized Guest Experience