Hospitality as a force for good: lessons from a refugee
Opinion

Hospitality as a force for good: lessons from a refugee

In hospitality, we often talk about guest experience, operational excellence and creating memorable moments. But the most profound lessons in hospitality come from stories that begin far away from a hotel lobby.

Tom Brown
Tom Brown
Principal Copywriter at Mews
Mews
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Human Resources
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Lodging Industry
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Corporate Social Responsibility (CSR)
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Hotelschools | Universities
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Tom Brown
by Tom Brown
6 January 2026MewsCorporate Social Responsibility (CSR)
Hospitality as a force for good: lessons from a refugee
Opinion

New emerging trend, or a slow market reorganisation?

Previous articles by M. Ratkai, Professor of Hospitality Business and ESG at the Hotelschool The Hague, have addressed the ever-changing landscape of corporate disclosures, including the EU’s Corporate Social Responsibility Directive (CSRD) and ongo...

Melinda Ratkai
Melinda Ratkai
Dr. Professor of Hospitality Business
Hotelschool The Hague
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Environment & Sustainability
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Finance
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Corporate Social Responsibility (CSR)
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Market Segments
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Melinda Ratkai
by Melinda Ratkai
15 December 2025Hotelschool The HagueCorporate Social Responsibility (CSR)
Hotelschool The Hague
Opinion

We need SNAP benefits on the fly

Hospitality industry leaders need to act now to support its workers during the government shutdown. This is especially important due to the Supplemental Nutrition Assistance Program (SNAP) benefits program disruption. This needs to be the top issue ...

April Robertson-Ring
April Robertson-Ring
Doctoral Student at Rosen College of Hospitality Management | University of Central Florida
UCF
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Human Resources
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Corporate Social Responsibility (CSR)
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National & International Policy
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April Robertson-Ring
by April Robertson-Ring
13 November 2025UCFCorporate Social Responsibility (CSR)
University of Central Florida Rosen College of Hospitality Management
6 Innovation Insights to Tackle Hospitality Workforce Challenges
Opinion

6 Innovation Insights to Tackle Hospitality Workforce Challenges

Hospitality faces some of the toughest workforce challenges, with one of the highest turnover rates in any industry. In this article, Cynthia Hansen, Managing Director of the Innovation Foundation, reflects in conversation with Inès Blal on how soci...

Inès Blal
Inès Blal
Dean of Undergraduate School at EHL Hospitality Business School
EHL
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Human Resources
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Corporate Social Responsibility (CSR)
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Recruitment
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Inès Blal
by Inès Blal
30 September 2025EHLCorporate Social Responsibility (CSR)
6 Innovation Insights to Tackle Hospitality Workforce Challenges
Work-Family Decisions Reframed: Human-Centric Leadership Starts Within
Opinion

Work-Family Decisions Reframed: Human-Centric Leadership Starts Within

Leadership today is still about achieving results, but it should also be about the motivations and values that guide how decisions are made. As the workplace evolves, the real test of leadership lies less in isolated achievements and more in the eve...

Dr. Sowon Kim
Dr. Sowon Kim
Associate Professor at EHL Hospitality Business School
EHL
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Human Resources
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Corporate Social Responsibility (CSR)
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Dr. Sowon Kim
by Dr. Sowon Kim
18 September 2025EHLCorporate Social Responsibility (CSR)
Work-Family Decisions Reframed: Human-Centric Leadership Starts Within
Opinion

When climate risks become a reality: water

Climate-related risks pose a threat to ecosystems and human health. These risks are very real, affecting both businesses, economies, and individuals. At the beginning of this year, for example, Accor withdrew from two investments due to the risk of ...

Melinda Ratkai
Melinda Ratkai
Dr. Professor of Hospitality Business
Hotelschool The Hague
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Environment & Sustainability
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Lodging Industry
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Corporate Social Responsibility (CSR)
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Market Segments
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Melinda Ratkai
by Melinda Ratkai
9 July 2025Hotelschool The HagueCorporate Social Responsibility (CSR)
Hotelschool The Hague
Social Entrepreneurship & Hospitality: From Definition to Action
Opinion

Social Entrepreneurship & Hospitality: From Definition to Action

What if ‘social’ wasn’t just a buzzword but a strategic redefinition of what businesses aim to achieve? In a world facing increasingly complex challenges, from social inequality to environmental challenges, social entrepreneurship is inspiring a shi...

Inès Blal
Inès Blal
Dean of Undergraduate School at EHL Hospitality Business School
EHL
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Corporate Social Responsibility (CSR)
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Inès Blal
by Inès Blal
10 June 2025EHLCorporate Social Responsibility (CSR)
Social Entrepreneurship & Hospitality: From Definition to Action
Rebuilding Futures: Why Hiring Refugees Creates a More Welcoming World
Opinion

Rebuilding Futures: Why Hiring Refugees Creates a More Welcoming World

In June 2024, on World Refugee Day, over 120 million people and counting have been forcibly displaced from their homes, according to the United Nations High Commissioner for Refugees (UNHCR). This number is higher than ever before, as global conflic...

David Miliband
David Miliband
President and CEO of International Rescue Committee
Marriott
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Human Resources
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Diversity
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Corporate Social Responsibility (CSR)
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David Miliband
by David Miliband and Anthony Capuano
21 April 2025MarriottCorporate Social Responsibility (CSR)
Rebuilding Futures: Why Hiring Refugees Creates a More Welcoming World
The Hospitality Paradox: Embracing Automation While Protecting Jobs
The Hotel Yearbook

The Hospitality Paradox: Embracing Automation While Protecting Jobs

For years now, the most pressing issue in hospitality has been employment shortages, and housekeeping gets stated as being most critically understaffed. Research has also been published about the low job satisfaction experienced with hospitality emp...

Hotelschool The Hague
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Corporate Social Responsibility (CSR)
Hotel Yearbook
HYB article by Klaas Koerten
1 April 2025Hotelschool The HagueHYB 2025 Sustainability Tech Edition
The Hospitality Paradox: Embracing Automation While Protecting Jobs