Guest Experience

Hospitality is like building bridges — you need the right tools

In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three cont...

Revinate, Inc.

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Guest Experience

Hospitality is like building bridges — you need the right tools

Guests define what luxury means today

In this week’s episode of the Hotel Moment podcast, Shannon Knapp, President and CEO of The Leading Hotels of the World, joins Karen Stephens, Revinate CMO, to offer a comprehensive perspective on what goes into creating a luxury experience and why ...

Revinate, Inc.

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Guest Experience

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Guests define what luxury means today

From Check-in to Check-out: How PMS Transforms the Guest Experience

From Check-in to Check-out: How PMS Transforms the Guest Experience

Delivering an exceptional guest experience in today’s digital era is a complex and demanding task for hoteliers. It encompasses more than just providing appropriate amenities and comfortable accommodations. As discussed in the recent Shiji Insights ...

Shiji Group

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Property Technology

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Guest Experience

From Check-in to Check-out: How PMS Transforms the Guest Experience

Boutique hospitality and envisioning the guest experience from the ground up

In this episode of the Hotel Moment podcast, Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality, joins podcast host and Revinate CMO Karen Stephens to share the art of transforming unlikely properties into remarkab...

Revinate, Inc.

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Boutique & Lifestyle

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Guest Experience

Boutique hospitality and envisioning the guest experience from the ground up

Revolutionising Hotel Operations Through Guest Experience Management

Revolutionising Hotel Operations Through Guest Experience Management

In the fourth episode of the Shiji Insights podcast, presented in Spanish, listeners are introduced to guest experience tools and their significant impact on operational management within the hospitality industry. This episode explores how these too...

Shiji Group

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Information Technology

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Guest Experience

Revolutionising Hotel Operations Through Guest Experience Management

No missed opportunities — prioritizing a data collection practice for every property

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property...

Revinate, Inc.

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Guest Experience

No missed opportunities — prioritizing a data collection practice for every property

The Latest in Travel Podcast with John McAuliffe from Purpose & Promise

🎙️ Welcome to Episode 7 of the Latest in Travel Podcast, where we’re excited to feature John McAuliffe, who currently serves as a strategic advisor to SaaS companies worldwide, coaching CEOs of technology and eCommerce companies on scaling and growi...

GuestCentric Systems

GuestCentric Systems

Podcast (series)

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Sales & Marketing

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Information Technology

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Guest Experience

Keep the spark alive in your guest relationships

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communicati...

Revinate, Inc.

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Guest Experience

Keep the spark alive in your guest relationships

How to make every guest touchpoint count and lead guest experiences with trust

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge advantag...

Revinate, Inc.

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Information Technology

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Guest Experience

How to make every guest touchpoint count and lead guest experiences with trust

Embracing Sustainable Luxury and Wellness in Hospitality

Embracing Sustainable Luxury and Wellness in Hospitality

In this enlightening first episode of season two, Charlotte Gomez de Orozco, the visionary founder of HOY Hotel Paris, delves into the intricate blend of sustainable luxury and wellness that defines her hotel’s ethos. She also unpacks the unique yog...

Boutique Lifestyle Leaders Association (BLLA)

Boutique Lifestyle Leaders Association (BLLA)

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Boutique & Lifestyle

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Wellness and well-being

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Lodging Industry

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Guest Experience

Embracing Sustainable Luxury and Wellness in Hospitality