Big Data

Looking Beyond Data: A Reflection on the Bigger Picture

Looking Beyond Data: A Reflection on the Bigger Picture

As hospitality leaders, we are conditioned to focus on a specific set of metrics. We live and breathe RevPAR, occupancy, ADR, and direct booking percentages. These numbers are the bedrock of our operational control, and rightly so. The latest Insigh...

Shiji Group

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Asset Management

Looking Beyond Data: A Reflection on the Bigger Picture

How Hospitality America elevates guest experience through culture and data ownership

How Hospitality America elevates guest experience through culture and data ownership

In this week’s episode of Hotel Moment, Ben Campbell, President and CEO of Hospitality America, joins Revinate CMO Karen Stephens with a refresher in investing where it matters — your people, your technology, and the guest experience.

Revinate, Inc.

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Guest Experience

How Hospitality America elevates guest experience through culture and data ownership

Dimple Jethani talks AI, data, and technology in hospitality

In this week’s episode of Hotel Moment, Dimple Jethani, Chief Information Officer of Aramark Destinations, joins Revinate CMO Karen Stephens with a sobering approach to navigating technology in hospitality as hoteliers ask themselves, “What do I wan...

Revinate, Inc.

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Information Technology

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Dimple Jethani talks AI, data, and technology in hospitality

The difference decision intelligence makes

The difference decision intelligence makes

In this week’s episode of the Hotel Moment podcast, Bryson Koehler, Revinate CEO, guest hosts to interview Jeff Jonas, Founder, CEO, and Chief Scientist of Senzing. Jeff paints two pictures — one in which hoteliers practice responsible data manageme...

Revinate, Inc.

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Information Technology

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The difference decision intelligence makes

How to quiet the noise to hear your data speaking

In this week’s episode of the Hotel Moment podcast, we’re going back to the root of what hospitality technology is all about: data. Revinate CEO, Bryson Koehler joins podcast host and Revinate CMO, Karen Stephens, to remind us that technology built ...

Revinate, Inc.

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Information Technology

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How to quiet the noise to hear your data speaking

Get granular with your data and future-proof your marketing with a Customer Data Platform

In this latest episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd. Adam delves into the pivotal role of Customer Data Platforms (CDPs) in revolutionizing hotel tech ecosystems, offering in...

Revinate, Inc.

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Sales & Marketing

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Information Technology

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Guest Experience

Get granular with your data and future-proof your marketing with a Customer Data Platform

Connecting the data dots for an email channel powerhouse

In this episode of the Hotel Moment podcast, Renee Murrietta, Founder of Show.Tell, joins podcast host and Revinate CMO Karen Stephens to unpack her toolkit for building an email channel that both delivers impressive metrics and helps your hotel to ...

Revinate, Inc.

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Sales & Marketing

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Email marketing

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Connecting the data dots for an email channel powerhouse

Podcast - Oversell Strategy

In part two of our interview, we continue the deep dive into cancellations with Daniel Foreman and Connor Vanderholm as they explore effective oversell strategies. Learn how to confidently oversell rooms to ensure full occupancy, even with last-minu...

Lighthouse

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Revenue Management

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Podcast - Oversell Strategy

No missed opportunities — prioritizing a data collection practice for every property

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property...

Revinate, Inc.

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Guest Experience

No missed opportunities — prioritizing a data collection practice for every property

A first-party data relationship: an invitation to go deeper

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Evan Crawford, VP of Marketing at Pyramid Global Hospitality, reveal that collecting guest data isn’t just a transactional experience — especially when you’re collecting ...

Revinate, Inc.

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Sales & Marketing

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A first-party data relationship: an invitation to go deeper