CRM & Loyalty

Revinate unplugged: Super user secrets & success stories | a Revinate webinar

In this week’s episode of the Hotel Moment podcast, we’re featuring an episode from our webinar series, Hotel Moment Deep Dive.

Revinate, Inc.

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Sales & Marketing

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Revinate unplugged: Super user secrets & success stories | a Revinate webinar

Recast: If you’re willing to pay, we will give it to you

Recast: If you’re willing to pay, we will give it to you

In this recast episode of Hotel Moment, we revisit Karen Stephens‘ conversation with Casper Overbeek, Chief Product Officer at citizenM. Casper shares eye-opening insights into citizenM’s groundbreaking paid subscription loyalty program and their di...

Revinate, Inc.

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Recast: If you’re willing to pay, we will give it to you

Building loyalty with the next gen: Hospitality for kids and teens

In this week’s episode of Hotel Moment, Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, joins Revinate CMO Karen Stephens to give hoteliers a wake-up call: Kids and teens are the decision makers for family trips.

Revinate, Inc.

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Sales & Marketing

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Digital Marketing

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Market Segments

Building loyalty with the next gen: Hospitality for kids and teens

Stop losing loyal guests and take control of the guest journey.

In this week’s episode of the Hotel Moment podcast, Marc Winchell, Corporate CRM at Pacific Hospitality Group, joins Karen Stephens, Revinate CMO, with a compelling call to action for hoteliers to focus on generating direct business if they want to ...

Revinate, Inc.

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Stop losing loyal guests and take control of the guest journey.

Vacation: The Points Guy on maximizing brand loyalty programs

Over 12 million people a month check The Points Guy (TPG) for tips on making the most of their travel experiences. Brian Kelly, TPG himself, teams up with CBRE’s Hotel Research lead Rachael Rothman to explore the latest trends in loyalty programs, w...

CBRE Hotels

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Brand Marketing

“Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, is joined by Carlo Del Mistro, Chief Digital Officer at Ennismore, to introduce a loyalty program that breaks tradition. Mistro gives a sneak peek into how the “Dis-loyalty” ...

Revinate, Inc.

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“Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty

No missed opportunities — prioritizing a data collection practice for every property

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property...

Revinate, Inc.

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Guest Experience

No missed opportunities — prioritizing a data collection practice for every property

Keep the spark alive in your guest relationships

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communicati...

Revinate, Inc.

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Guest Experience

Keep the spark alive in your guest relationships

How to build and scale a value-driven loyalty program for your guests

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs....

Revinate, Inc.

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How to build and scale a value-driven loyalty program for your guests

Build intelligent operations and let data drive direct bookings

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Patrick Norton, VP of Sales and Marketing at Brittain Resorts & Hotels, discuss how building guest profiles is a journey — a journey hoteliers need to take if they...

Revinate, Inc.

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Sales & Marketing

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Revenue Management

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Build intelligent operations and let data drive direct bookings