Report

From Rome to Stockholm: Summer 2025 Hotel Guest Experience Snapshot

Iconic destinations like Rome and London saw satisfaction soar, while others like Stockholm and Copenhagen slipped behind. Guest expectations kept climbing, even as review volumes dipped—making every review, and every response, more impactful than e...

TrustYou GmbH
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Revenue Management
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Travel Technology
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Markets & Performance
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Guest Experience
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From Rome to Stockholm: Summer 2025 Hotel Guest Experience Snapshot25 September 2025TrustYouGuest Experience
From Rome to Stockholm: Summer 2025 Hotel Guest Experience Snapshot
Report

Nezasa Partners with TrustYou to Embed World-Class Hotel Reviews into TripBuilder

Nezasa, a leader in travel packaging technology for the connected trip, today announced a partnership with TrustYou, the world’s largest guest feedback platform. This collaboration seamlessly integrates TrustYou’s hotel ratings and reviews directly ...

TrustYou GmbH
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Information Technology
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Reputation Management
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Partnerships, Mergers & Acquisitions
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Guest Experience
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Nezasa Partners with TrustYou to Embed World-Class Hotel Reviews into TripBuilder 9 September 2025TrustYouGuest Experience
Nezasa Partners with TrustYou to Embed World-Class Hotel Reviews into TripBuilder
Where do hoteliers really want AI to take over? HiJiffy’s white paper reveals the answers
Report

Where do hoteliers really want AI to take over? HiJiffy’s white paper reveals the answers

From major chains to independent hotels, HiJiffy’s latest survey shows that AI is no longer a future trend, it’s a present-day reality. But as automation becomes more deeply embedded in hotel operations, a more nuanced question is emerging: where is...

HiJiffy, S.A
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Digital Marketing
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Brand Marketing
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Chatbots, Robotics & AI
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Guest Experience
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Where do hoteliers really want AI to take over? HiJiffy’s white paper reveals the answers24 June 2025HiJiffy, S.AGuest Experience
Where do hoteliers really want AI to take over? HiJiffy’s white paper reveals the answers
Report

THE 2024 APAC HOSPITALITY IMPACT STUDY: Unlocking Guest Loyalty and Revenue

As the Asia-Pacific (APAC) tourism sector experiences a robust recovery, with many regions reaching pre-pandemic levels in early 2023, hoteliers face a unique opportunity to redefine guest satisfaction and improve financial performance.

Agilysys, Inc.
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Property Technology
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CRM & Loyalty
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Markets & Performance
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Guest Experience
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THE 2024 APAC HOSPITALITY IMPACT STUDY: Unlocking Guest Loyalty and Revenue13 January 2025AgilysysGuest Experience
THE 2024 APAC HOSPITALITY IMPACT STUDY: Unlocking Guest Loyalty and Revenue
Report

HiJiffy and Booking.com partner to simplify guest communications

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. This new two-way integration enables hotels to manage and respond to guest inquiries from Booking.com di...

HiJiffy
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Information Technology
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Online Travel Agencies (OTA)
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Chatbots, Robotics & AI
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Guest Experience
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HiJiffy and Booking.com partner to simplify guest communications 4 September 2024HiJiffyGuest Experience
HiJiffy and Booking.com partner to simplify guest communications
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HiJiffy launches hyper-personalised guest messaging based on real-time PMS updates

Imagine sending a welcome message right when a guest checks in, offering a special dinner deal as they’re settling into their room, or a quick checkout reminder the night before they leave. This is what HiJiffy is proposing, using WhatsApp or SMS.

HiJiffy
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Revenue Management
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Digital Marketing
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Chatbots, Robotics & AI
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Guest Experience
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HiJiffy launches hyper-personalised guest messaging based on real-time PMS updates10 April 2024HiJiffyGuest Experience
HiJiffy launches hyper-personalised guest messaging based on real-time PMS updates
Report

DACH hotel sector outshines serviced apartments in Q4 revenue boom

The final quarter of 2023 painted a rosy picture for the DACH hotel sector, with high demand sending revenues 13.7% higher year-on-year compared to a modest 0.3% increase for serviced apartments.

apaleo GmbH
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Property Technology
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Real Estate & Investment
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Markets & Performance
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Guest Experience
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DACH hotel sector outshines serviced apartments in Q4 revenue boom15 January 2024apaleo GmbHGuest Experience
DACH hotel sector outshines serviced apartments in Q4 revenue boom