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Case Studies

Markets & Performance
Living Room in a Two Bedroom Suite at The Neighborhood Grand Beach, MI
Case Study
April 18

What 158 TripAdvisor Reviews Reveal About The Neighborhood Hotel Grand Beach, Michigan

ECG's analysis of all 158 TripAdvisor reviews shows The Neighborhood Hotel Grand Beach maintains 4.9/5 stars with guests praising its hybrid apartment-hotel format in a wooded Lake Michigan setting.

The Neighborhood Hotel
The Neighborhood Hotel
Grand Beach, United States
A Typical Living Room at The Neighborhood Hotel in Lincoln Park
Case Study
April 18

What 82 TripAdvisor Reviews Reveal About The Neighborhood Hotel Lincoln Park

ECG's analysis of 82 TripAdvisor reviews shows The Neighborhood Hotel Lincoln Park maintains a 4.8 rating with 87% five-star reviews over three years.

The Neighborhood Hotel
The Neighborhood Hotel
Chicago, United States
The Garden Suite at 18 West Merchant Street
Case Study
April 17

What 76 TripAdvisor Reviews Reveal About The Neighborhood Hotel New Buffalo, MI

ECG analyzed 76 TripAdvisor reviews of their New Buffalo property, finding 97.4% five-star ratings driven by walkable downtown location and superior sleep quality.

The Neighborhood Hotel
The Neighborhood Hotel
New Buffalo, United States
Primary Bedroom @the.neighborhood.hotel
Case Study
January 30

What 219 TripAdvisor Reviews Reveal About The Neighborhood Hotel Little Italy - Chicago, IL

ECG's analysis of 219 TripAdvisor reviews shows how institutional proximity to UIC and Rush Hospital drives 24% of guest bookings at the Chicago property.

The Neighborhood Hotel
The Neighborhood Hotel
Chicago, Illinois, United States
TRI Hospitality Consulting
Case Study
October 25, 2021

Case Study: HAMA AP, HotStats Review Phuket Sandbox Performance

The launch of the Phuket Sandbox on July 1, 2021, is an important step on the road to recovery from COVID-19 and a measure that many other destinations in the Asia-Pacific region could soon mimic.

HotStats Limited Favicon
HotStats
Phuket, Thailand

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HN Original
World Panel

Visioning a Post-COVID Era in CRM & Loyalty

Henri Roelings
By Henri Roelings
Expert Views (5)
Mikael Fries
Mikael Fries

The COVID-19 pandemic has imposed a new set of challenges for hoteliers, making it critical to ensure that they are leveraging the right tools and technology such as CRM solutions. NextGuest's new Customer Data Management Platform provides an unmatched centralized platform where various data sources are integrated, providing hoteliers with one single source of truth.

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Borivoj Vokrinek MBA, Msc, BA
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