Preview Travel Is Once Again Ranked Number One Internet Travel Service By Gomez Advisors(TM) www.previewtravel.com
SAN FRANCISCO, June 10 / Preview Travel, Inc.
Gomez Advisors noted that Preview Travel "users can appreciate a service-oriented experience when buying travel ... [The] breadth of content and product is enormous, but what sets them apart is the contextual integration of the two. Last quarter the destination guides area offered 80 cities. Now there are 200 cities to choose from, integrated seamlessly into the site with plenty of opportunities to transact ... Preview Travel understands that some customers still require hand holding and provides 24x7 telephone support with a 'high-tech, high-touch mantra.'"
On the heels of its number one overall ranking in the Spring '99 Internet Travel Scorecard, Preview Travel was again awarded first place overall. Preview Travel also won the categories of On-Site Resources, Relationship Services and both the Business Traveler and Leisure Traveler Profiles.
The Summer '99 Internet Travel Agent Scorecard is available at
"We are very proud that Gomez Advisors has once again recognized our commitment to provide consumers with innovative travel resources and superior customer service," said Barrie Seidenberg, chief marketing officer at Preview Travel.
About Preview Travel
Preview Travel, Inc. is a leading provider of online travel services for leisure and small-business travelers. It offers one-stop shopping for airline tickets, vacation packages, car rentals, hotels and cruises, as well as integrated access to travel information, merchandise, news and world-class customer service. Preview Travel's trained travel agents provide customer service 24 hours a day, seven days a week via a toll-free number and email. Preview Travel has a growing community of more than 7 million registered members and reported gross bookings of $200.1 million in 1998 and $76.7 million in Q1 '99. Preview Travel was one of the Top 50 Most Visited Web Properties on the Internet according to Media Metrix (April '99).
The company operates its own award-winning Web site at
Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements that involve risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. Potential risks and uncertainties include, without limitation, the company's dependence on its ability to significantly increase its online revenues and sales volume, to maintain and develop relationships with travel suppliers and strategic partners and to attract and retain customers, potential adverse changes in commission rates, unforeseen events affecting the travel industry, and the company's dependence on its ability to establish its brand. These and other risk factors are described in detail in the company's Annual Report on Form 10-K for the year ended December 31, 1998, and in the company's other filings with the Securities and Exchange Commission.