Biztravel.com Redefines Online Travel Through Unparalleled Customer Service and Patented Technology

The live customer service capabilities provide users of www.biztravel.com with access to one-on-one telephone and instant messaging connections with Rosenbluth International's travel services associates worldwide. Moreover, Biztravel's unique "call-me-back" service enables the web-user to provide a phone number and specified time for an agent to call and further discuss travel plans. Should users prefer web-only customer service, www.biztravel.com offers timely e-mail correspondence and live chats with agents on hot travel topics.

"The primary focus of most online travel sites today is enabling transactions," said Neal Bibeau, president, Rosenbluth Interactive. "At Biztravel.com we not only offer travelers the best deal possible, but we provide our customers with quality service. Business travel often isn't as simple as booking a flight. Customers may have questions about flight connections, or what business capabilities a certain hotel has. Plans often change en route -- or refunds may be necessary after the trip. Biztravel.com provides assistance every step of the way and in any way the customer chooses to interact -- whether it be on the phone or online."

Also introduced by Biztravel.com today is Fare Guard -- a patented technology never before available to the online consumer that searches the airlines' systems for lower fares up until the date of departure. This allows Biztravel.com customers to benefit from a price reduction announced by the airlines after they have planned or purchased a trip. Other innovative features on the site include calendar synchronization, automatic upgrading, personalized frequent traveler point tracking, and real time messaging-to-pager alerts -- informing the traveler of timely flight information such as departure time and gate one hour prior to take-off.

The live customer service and FareGuard will be available on www.biztravel.com on Monday, November 8.

Jupiter Communications recently reported that while the online travel market reached approximately two billion dollars last year, and is expected to reach $16 billion by 2003, most people are dissatisfied with their online travel shopping experiences. In fact, 49% of respondents to a Jupiter Survey of online users ranked travel as the category in which they most want live customer service -- making it the highest of all online services surveyed, including investment banks, consumer electronics and PC hardware.

"Live customer service and Fare Guard are the latest results of Rosenbluth Interactive's efforts to define a higher standard of customer service on the Web," said Justin Shaw, vice president, Biztravel.com. "We look to replicate and extend the high service standards already set by Rosenbluth International, which has always prided itself on delivering world-class service to its customers. In fact, Rosenbluth has long been recognized for its customer service capabilities, having been named Service Company of the Year by author and management guru Tom Peters, chosen twice for The CIO 100, and awarded Supplier of the Year by two high-tech Fortune 100 client companies. It is our intention to continue that tradition on Biztravel.com and other Rosenbluth Interactive sites."

About Rosenbluth Interactive

Rosenbluth Interactive, which comprises both consumer travel services and services for the self-planned business traveler through the recently announced acquisition of Biztravel.com, is known for cutting-edge technological offerings. These include an automated system to accommodate seat preferences after a reservation has been made; Biztravel's patented booking engine technology, which finds, ranks, and recommends travel services based upon customer preferences; automated upgrading technologies; and a pager alert mechanism.

About Rosenbluth International

Rosenbluth International, headquartered in Philadelphia, Penn., USA, provides comprehensive corporate travel management services worldwide. With annual sales in excess of four billion USD and more than 4,900 associates, Rosenbluth International owns and manages locations in 26 countries. The privately held company has the second largest travel management presence in the world. Founded in 1892 and recognized as a leader in integrated information management, Rosenbluth International continues to develop innovative business applications and integrated systems, which enable it to provide highly personalized service to its clients. The travel management company has also been ranked among FORTUNE magazine's 100 Best Companies to Work for in America. Rosenbluth International is located on the World Wide Web at www.rosenbluth.com.