Bass Leisure Retail's New Intranet Cuts Cost and Boosts Service
LONDON, UK -- Bass Leisure Retail (BLR), a subsidiary of Bass plc and operator of 3,000 leisure venues across the UK, has embarked on an ambitious project to install leading edge intranet based technology at its growing Toby Lodge estate.
The investment, totalling around £250,000 ($400,000), follows a year-long evaluation and successful trial of the revolutionary InnTouch Chain Management Solution (CMS) from London based Innsite Hotel Services. Innsite's CMS is geared to providing a low cost of ownership enterprise solution to hotel groups. It delivers a totally integrated Central Reservations System (CRS), Property Management System (PMS) and Customer Relationship Management system (CRM).
Innsite's CMS will be installed on a gradual basis as existing Toby Hotels are refurbished and re-branded Toby Lodge.
The implementation of a Chain Management Solution will enable Toby to channel all reservations through its professional Central Reservations Office (CRO) at Perth in Scotland. It will also help reduce cost at each outlet and allow greater focus on the needs of the guest.
When implemented in Spring 2000, Toby will be able to set rates and manage yield and availability controls centrally, without the need to configure or set up data at each of its sites.
On 8 December 1999, Bass plc announced results for the end of its financial year to 30 September 1999 of a 10.8% increase in turnover to £4,686m ($7.7bn). BLR contributed £298m ($490m) operating profit out of Bass plc's £824m ($1.36bn).
Innsite Hotel Services Limited is a wholly-owned subsidiary of Ramesys Holdings Limited and is the UK market leading supplier of a wide range of hotel-specific software, hardware, networking and technical consultancy with over 1,600 UK hotel customers and a further 500+ around the world. Ramesys is one of the UK's largest providers of internet, infrastructure and specialist vertical market software solutions. It has a turnover approaching £80m ($135m) with over 850 staff employed across 18 locations and supporting over 7,500 customers in 14 countries.