Hotel Reservations Network to Open New Call Center - Company to Increase Booking Capacity by 70% Percent; Call Center to Initially Employ 100 People
DALLAS, April 19 / Hotel Reservations Network (HRN), ROOM, www.hoteldiscount.com , the number one provider of discount hotel accommodations worldwide, announced today it will open a new call center in June, 2001. The increase in operations is fueled by Hotel Reservations Network's continued rapid expansion both domestically and internationally and will enhance the Company's booking capabilities by 70 percent.
Commenting on the expansion, Bob Diener, president of Hotel Reservations Network said, "The new call center will enable us to serve the travel needs of our clients and support our continuing aggressive expansion strategy. We continue to see an increase in our bookings, even with current economic conditions, and this increase in the number of call center agents will help ensure our customers receive quick, easy and informative assistance whether they book accommodations online via our websites or by calling our toll-free call centers. In addition, our upgraded call center capability enables us to continue to pursue opportunities with affiliates that do a significant amount of business via the telephone, as recent agreements with Northwest Airlines and Cheap Tickets illustrate.
According to Diener, "Hotel Reservations Network's booking staff and customer service agents are comprised of highly trained individuals, and are integral to achieving our goal to provide travelers with the most value for their travel dollars. Our employees are at the core of our business and strengthen our industry-leading position."
Hotel Reservations Network, Inc. (HRN)
This news release contains "forward-looking statements" within the meaning of section 21E of the Securities Exchange Act of 1934, as amended. The company has based these forward-looking statements on its current expectations and projections about future events, based on the information currently available to it. The forward-looking statements include statements relating to the company's anticipated financial performance, business prospects, new developments, new strategies and similar matters. The following important factors, in addition to those described under the section "Risk Factors" in the company's Annual Report on Form 10-K for the year ended December 31, 2000 (which is available upon request from the company or on the company's websites,