Wyndham Honored with SmartMoney Customer Service Award
SmartMoney magazine has named Wyndham International, Inc.
The foundation for Wyndham's selection was its guest recognition program, Wyndham ByRequest(SM). Using a state-of-the-art database, guests' preferences are recorded and tracked, from the type of pillows they like to their favorite beverages. During each stay at a Wyndham property, regardless of its location, members are treated to these specific perks according to their guest profiles. Another key point of differentiation for Wyndham was its standard in-room amenities, which include Herman Miller Aeron(R) desk chairs and Serta pillow-top mattresses.
"We are pleased that SmartMoney has recognized Wyndham for the high level of personalized guest service that ByRequest enables us to deliver for the brand," said Fred J. Kleisner, chairman and chief executive officer of Wyndham International. "By listening and responding to our guests, we're fulfilling a brand promise that empowers guests to ask for and receive what they need."
Owning the majority of its properties, Wyndham was also noted for having the ability to quickly implement a consistency of programs across its core brand -- which includes Wyndham Hotels & Resorts, Wyndham Luxury Resorts and Summerfield Suites by Wyndham.
SmartMoney performed an in-depth assessment of Wyndham and all its winners, which included cold calls to customer-service lines, cross-examinations of representatives, a review of its cancellation policy, a competitive comparison of customer-friendly perks and interviews with customers.
Wyndham International, Inc.