Marriott International Enhances Customer Service by Implementing Applications from Radiant Systems

"We chose Radiant to support our employees as they implement our guest-centric strategy," said Carol Anderson, a Vice President of Information Resources, Marriott International. "Its Workforce Management solution allows us to focus on providing excellent customer service by accurately determining business demand and tailoring our associates' assignments accordingly."

Marriott managers use Radiant Workforce Management to match associates' shifts with forecasts of room occupancy and events. Marriott now schedules resources more accurately to meet business demand, thereby reducing avoidable costs and optimizing customer service. Activity-based scheduling also assigns associates to various roles within each shift to further focus on customers.

"Radiant's products enhance operational efficiencies and improve productivity across the enterprise to offer customer value that is critical in the hospitality industry," said Jeff Edwards, General Manager of Radiant's Hospitality Industry Group. "Our work with Marriott, a technology leader in the hospitality industry, demonstrates the benefits Radiant's products offer to global hotel operators and positions us as a key supplier to the industry."

Company Information

Radiant Systems, Inc. helps companies improve product profitability, employee productivity and customer service through use of innovative technology. Radiant's mission is to enable businesses to achieve operational excellence through intelligent technology. To accomplish this mission, Radiant combines powerful technology platforms, deep industry knowledge and strategic partnerships to deliver strong returns on systems investments for companies ranging in size from single site operators to multinational corporations. Headquartered in Atlanta, Radiant Systems (www.radiantsystems.com) has deployed its solutions to tens of thousands of sites worldwide.

Marriott International, Inc., a leading worldwide hospitality company celebrating its 75th Anniversary in 2002, has nearly 2,600 operating units in the United States and 64 other countries and territories. Marriott International operates and franchises hotels under the Marriott, JW Marriott, The Ritz-Carlton, Renaissance, Residence Inn, Courtyard, TownePlace Suites, Fairfield Inn, SpringHill Suites and Ramada International brand names; develops and operates vacation ownership resorts under the Marriott Vacation Club International, Horizons, The Ritz-Carlton Club and Marriott Grand Residence Club brands; operates Marriott Executive Apartments; provides furnished corporate housing through its Marriott ExecuStay division; and operates conference centers. Other Marriott businesses include senior living communities and services, and wholesale food distribution. The company is headquartered in Washington, D.C., and has approximately 142,500 employees. In fiscal year 2001, Marriott International reported system-wide sales of $20 billion.

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