HOSTEC/HOFEX 2005: GM's Panel - A Great Success!
Today, Terence Ronson of Pertlink Limited moderated an esteemed panel of Hoteliers soliciting their views and opinions on Technology in Hotels.
Today, Terence Ronson of Pertlink Limited moderated an esteemed panel of Hoteliers soliciting their views and opinions on Technology in Hotels.
- Terence Ronson – Managing Director – Pertlink Limited
- Akram Touma – General Manager - Westin Resort – Macau
- Jeffrey van Vorsselen – Hotel Manager - Langham Place Hotel
- Richard Sung – Co-Founder Chia Tai Unotel Hotel Management Limited
- Edward Snoeks – Resident Manager - The Marco Polo Hong Kong
Entitled "Looking at Tomorrow" many subjects were covered including numerous audience questions from vendors, consultants and operators:
How technology is currently used in their properties, RoI, Staff training, Vendor pricing, The challenges in convincing Owners to spend money on technology, Different requirements for different markets, Guest feedback, Technology Wish List, Using Technology as a differentiator etc.
This event marks Pertlink's 4th participation in HOFEX where at the same time they launched the first-of-its kind CHIP Programme (Certified Hospitality IT Professional).
Not only is Pertlink strategically placed to serve the industry from its headquarters in Hong Kong, it has been internationally recognized by numerous organizations as a global reach company helping the industry through its unique and unparalleled network of people who have vast expertise in the Hotel and IT industries.
The team behind Pertlink, whose collective knowledge will be an asset to any company - will help maximize a Hotel's guest experience making it a positive one through the way technology is developed, marketed and used in the Hotel industry.
For a Hotel owner or Operator, Pertlink will help reduce risk by ensuring that technology is used efficiently and effectively so that your business reaps tangible benefits, gains a competitive advantage and meets if not exceeds your guest's expectations. This can start with a technology audit, system specification and procurement, assistance in recruiting and training the right staff - all the way through to total project management of an IT make-over or new build. Although we have established partnerships with several complimentary and professional organizations, we are totally independent offering un-biased advice based on your individual needs. Our long standing relationships with vendors allow us to cut to the chase, adding unprecedented value to our growing range of services.
For Vendors, Pertlink has an array of marketing oriented services revolving around the launch of a product into a specific geographic market. When you want to bring a product into a new market it's not just a cut and paste function. It needs to be correctly thought out, and in some cases, have it ßeta tested for market readiness - we can do that. In fact many of our clients have been pioneers, often being first in a territory to utilize and benefit from a cutting edge product or service.
Modern thoughts - traditional values are the way forward for any business to succeed in this millennium, but particularly businesses that are Hotel-related so Pertlink was formed to do just that. Pertlink assists Hotel industry professionals improve their bottom line by making technology work for them (as a business driver and tool) so their commitment to provide personalized service remains unencumbered and enhanced.
Since inception, Pertlink can claim many triumphs including helping to launch Hong Kong’s first cyber Boutique Hotel, Best Western Rosedale on the Park (acknowledged by The Hong Kong Productivity Council for Best Technology Deployment) and Vietnam's first free Wireless Internet Hotel - Hanoi Horison (voted Best Hotel) as well as Chia Tai UNOTEL and OFFITEL - a unique Hotel chain based in China. Pertlink also held the first ever SoS – Seminar on Service in conjunction with HOFEX during May 2001 and a Technology Forum in July 2003, plus a Technology Workshop during HOFEX 2004.
Our most recent project the Langham Place Hotel, Mong Kok, Hong Kong, is often labeled as quite possibly the most technologically advanced hotel in the world.