Success of Reservation Assistant reinforces Amadeus’ leading position of hotel technology
Growing base of over 30 international hotel brands implement the spa management solution in properties around the region
Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, today announced the continued success of its solution for spa management operations, the Reservation Assistant, as implementation is completed for over 30 top hotels across Asia Pacific, including Centara, Four Seasons, Hyatt International, Mövenpick, and Swissotel.
Bangkok, Thailand | Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, today announced the continued success of its solution for spa management operations, the Reservation Assistant, as implementation is completed for over 30 top hotels across Asia Pacific, including Centara, Four Seasons, Hyatt International, Mövenpick, and Swissotel.
Developed by TAC Informationstechnologie GmbH, the Reservation Assistant equips hoteliers with a comprehensive set of tools, including reservation management, package administration, therapist allocation and individual guest care and management services, in one seamless solution. The system is installed with a simple interface and rich features, including 100% scalability and an integration option with a hotel’s main Property Management System (PMS).
Spas are an increasingly essential element for hotels, particularly in the prestige and boutique sector. Once considered a mere differentiator, spas are now seen as a necessity for many classes of travellers. On an average, hotels with an emphasis on spa and wellness can account for approximately 25% of their annual revenue. This was not the case just five years ago. Subsequently, hotelier demand for effective spa management solutions has risen sharply in recent years as well.
“Operational management tools have been gaining significance as properties are looking to upgrade their management spa systems to lower operating costs, while increasing efficiency and guest satisfaction. Few other sectors must meet the exacting standards of flawless customer service that our spa and hospitality partners strive for. With guest satisfaction being wholly inherent to the product offering, the Reservation Assistant provides a critical set of tools to meet the challenges of this rapidly expanding market,” said Bruno des Fontaines, Vice President, Hospitality Business Group, Amadeus Asia Pacific.
“We are confident that the Reservation Assistant will be adopted throughout Asia Pacific, having already gained a significant presence in a variety of markets, including Australia, China, Dubai, Japan, Korea, Kuwait, Maldives, New Zealand, Singapore and Thailand,“ he added.
Roman Kirisits, Managing Director of TAC Informationstechnologie GmbH commented: “Intelligent software like the Reservation Assistant can greatly enhance efficiency and profitability. As such, we’re very excited to be partnering with Amadeus, the leading global technology provider to the travel industry, to provide the spa community with a solution that will nurture their businesses. We’ve been pleased to see the extensive adoption of the Reservation Assistant throughout Asia, and are confident this trend will continue and more hotels will employ the solution."
“The Reservation Assistant has an impressive track record for enhancing the guest experience. As customer satisfaction is central to everything we do, we’re excited to implement the solution at our spas around South East Asia. We believe Reservation Assistant will set the standard for all of our spa locations, and we look forward to continue working with Amadeus in the months to come,” said David Good, Vice President of Operations at Centara Hotels & Resorts.
Amadeus is the chosen technology partner for providers, sellers, and buyers of travel. The company provides distribution, IT and point-of-sale solutions to help its customers adapt, grow and succeed in the fast changing travel industry. Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry lines, cruise lines, insurance companies and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travellers). Solutions are grouped in four solution categories – Distribution & Content, Sales & e-Commerce, Business Management and Services & Consulting.
Amadeus has central sites in Madrid (corporate headquarters & marketing), Nice (development) and Erding (Operations – data processing centre) and regional offices in Miami, Buenos Aires and Bangkok. At market level, Amadeus maintains customer operations in 76 countries covering more than 217 markets.
The company is majority owned by WAM Acquisition, whose shareholders are BC Partners, Cinven, Air France, Iberia and Lufthansa. Amadeus employs over 8,300 employees worldwide, representing 95 nationalities.
More information about Amadeus hospitality solutions are available at: