Industry Update
Press Release11 January 2012

One Quarter of All Hotel Rooms Booked in North America are Through a Hotel's Website

share this article
1 min
TravelClick, Inc.

Data from the Third Quarter 2011 TravelClick North American Distribution Review (NADR) reveals that during Q3 2011, hotel websites, referred to as, were the fastest growing booking channel, increasing 6.1 percent from last year. One out of four room nights (25 percent market share) are booked through a hotel's website, a trend that has been increasing during every quarter of 2011.


In the third quarter, online travel agencies (OTAs) like Expedia, Priceline and Travelocity accounted for 12 percent of all hotel rooms booked; global distribution system (GDS) bookings used by travel agents accounted for 18 percent; and direct bookings – calling, emailing or walking into a hotel – accounted for 27 percent.

"Managing a hotel's channel mix is always critical, but as we head into 2012 with expectations of continued demand strength and more constrained capacity, it will become even more so. With more customers chasing fewer rooms, it is important to recognize the significant opportunities to optimize channel mix and ensure that maximum revenue is achieved at the lowest distribution cost." said Tim Hart, executive vice president, business intelligence solutions for TravelClick.

According to the NADR, OTA average daily rates (ADR) grew faster, relative to the prior year, than any other means of booking during the third quarter of 2011. The ADR of rooms booked through an OTA increased by 11 percent year-over-year, compared to a 3.4% gain for . However, the percentage of bookings on the OTA channel declined. Stronger demand is leading to less discounting, which has a significant effect on the OTA channel, which almost exclusively offers discounted rates.

The data was compiled by TravelClick® (, the leader in hotel ecommerce and business intelligence solutions. TravelClick's business intelligence division provides comprehensive, forward-looking market intelligence to the global travel industry.

About the North American Distribution Review

The TravelClick North American Distribution Review is a quarterly report that focuses on demand performance of booking channels, segments of hotels and loyalty programs. The report is based on reservation and committed group sales data by hotel companies participating in TravelClick's MarketVision Demand Position product. The data is collected in 25 major North American markets, representing 202 million annual room nights and $27 billion in annual room revenue. TravelClick is the only business intelligence provider that provides comprehensive forward-looking data, based on real bookings, to hoteliers around the globe.

About TravelClick, an Amadeus Company

TravelClick offers innovative, cloud-based and data-driven solutions for hotels around the globe to maximize revenue. TravelClick enables over 38,000 hoteliers to drive better business decisions and know, acquire, convert and retain guests. The Company"s interconnected suite of solutions includes Business Intelligence, Reservations & Booking Engine, Media, Web & Video and Guest Management. As a trusted hotel partner with more than 30 years of industry experience, TravelClick operates in 176 countries, with local experts in 39 countries and 14 offices in New York, Atlanta, Bucharest, Chicago, Barcelona, Dubai, Hong Kong, Melbourne, Myrtle Beach, Orlando, Ottawa, Paris, Shanghai and Singapore. Additionally, the Company fosters more than 600 travel-focused partnerships for hotels to leverage. Follow TravelClick on Facebook, Twitter and LinkedIn.­­

Lauren Holmes
Phone: 404-941-1915
Send email
Latest News