Boston’s #1 Hotel, XV Beacon, Launches Industry Leading Guest Services Mobile App, Powered by Runtriz
Unique in design, the XV Beacon mobile app offers hotel guests direct access to its concierge team, pre-arrival planning, recommended Boston activities, and future room bookings
For example Mr. Smith, staying at the XV Beacon for the weekend, can now instantly access the concierge-recommended shopping spots while touring the city, contact the concierge for ideas for an evening out, and book the concierge's suggestion to experience a Boston Celtics game or the Boston Ballet. One can also take advantage of the hotel's unique promotions; a day at the Museum of Fine Arts or an XV Beacon Spa package.
Key benefits to the Runtriz mobile solution include its ability to offer the property a customized guest experience, and capture critical guest data that enables the hotel to make real-time decisions that impact their bottom line. Leveraging the full potential of the platform, hotels can serve guests more efficiently, and generate incremental revenue from promoting on property services and amenities.
"To say that we are thrilled to expand into the Boston market with the acclaimed XV Beacon Hotel is an understatement," said Matthew Allard, Runtriz president. "We created the Hotel by Runtriz mobile platform as a flexible tool to enable hotels like the XV Beacon to extend their distinctive brand identity, meet the discriminating needs of their guests, and offer guests a consistently extraordinary level of service, whether helping guests face-to-face or while they are on the go.
"We are elated to launch the XV Beacon app," says Amy Finsilver, General Manager of XV Beacon Hotel. "We strive to maintain an authentic guest experience with personalized and seamless service. Our app strengthens guest communication and knowledge. Most everyone now travels with a smartphone or tablet. The app improves our ability to deliver on our commitment of exceptional service at any point our guests demand it; whether standing in our lobby or around town and desire our Concierge team to reserve them a table at their favorite restaurant." Finsilver added, "Our guests love the postcard feature that allows them to take a picture with their phone and send it as a postcard to their friends and family."
The XV Beacon Hotel App is available at xvbeaconapp.com and on the App Store for iPhone and iPad users. For more information about Runtriz and the flexibility and functionality of its mobile platform, visit www.runtriz.com.
About XV Beacon
Fifteen Beacon is a refined landmark hotel that opened in 1999 in an historic 1903 beaux arts building that juxtaposes cutting edge technology with extraordinary Jeffersonian styling. Amidst the bustle of commerce and sightseeing, Fifteen Beacon Hotel is a haven of serenity. A luxury boutique hotel par excellence, we offer refined, genuine, and mindful personalized service. www.xvbeacon.com
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Phone: (323) 230-9727
Runtriz powers incredible guest experiences seamlessly across hotel mobile and digital channels. It is the trusted guest engagement solution for 3 of the top 10 global hospitality groups and >1,000 hotels across 120 countries. We make millions of monthly guests happier and staff perform better. As part of our community, hotels will experience higher NPS scores, greater RevPar, better reviews, more loyal guests, and higher performing staff.