Industry Update
Supplier News20 November 2012

Boston’s #1 Hotel, XV Beacon, Launches Industry Leading Guest Services Mobile App, Powered by Runtriz

Unique in design, the XV Beacon mobile app offers hotel guests direct access to its concierge team, pre-arrival planning, recommended Boston activities, and future room bookings

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When you've been voted Boston's #1 Hotel by Condé Nast Traveler, when you receive your guests in a 1903 landmark Beaux Arts building at the crest of Beacon Hill in the most historic city of America, it's only fitting to offer the industry's leading mobile hospitality solution for your guests. That's why the XV Beacon Hotel partnered with Runtriz to develop a mobile app focused on delivering its guests extraordinary service during their stay in Boston.

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Runtriz's multi-platform solution – available via smartphones, tablets and computers – offers XV Beacon a suite of mobile solutions to propel the hotel in a new dimension. Through its custom designed app, the hotel can engage guests more effectively than ever before, wherever the guest is located and on his or her own schedule. Now XV Beacon can promote its services and amenities, grant direct access to the concierge team and offer dynamic recommendations regarding the best restaurants and attractions in town. Guests may even extend their stay or book future stays directly via the app.

For example Mr. Smith, staying at the XV Beacon for the weekend, can now instantly access the concierge-recommended shopping spots while touring the city, contact the concierge for ideas for an evening out, and book the concierge's suggestion to experience a Boston Celtics game or the Boston Ballet. One can also take advantage of the hotel's unique promotions; a day at the Museum of Fine Arts or an XV Beacon Spa package.

Key benefits to the Runtriz mobile solution include its ability to offer the property a customized guest experience, and capture critical guest data that enables the hotel to make real-time decisions that impact their bottom line. Leveraging the full potential of the platform, hotels can serve guests more efficiently, and generate incremental revenue from promoting on property services and amenities.

"To say that we are thrilled to expand into the Boston market with the acclaimed XV Beacon Hotel is an understatement," said Matthew Allard, Runtriz president. "We created the Hotel by Runtriz mobile platform as a flexible tool to enable hotels like the XV Beacon to extend their distinctive brand identity, meet the discriminating needs of their guests, and offer guests a consistently extraordinary level of service, whether helping guests face-to-face or while they are on the go.

"We are elated to launch the XV Beacon app," says Amy Finsilver, General Manager of XV Beacon Hotel. "We strive to maintain an authentic guest experience with personalized and seamless service. Our app strengthens guest communication and knowledge. Most everyone now travels with a smartphone or tablet. The app improves our ability to deliver on our commitment of exceptional service at any point our guests demand it; whether standing in our lobby or around town and desire our Concierge team to reserve them a table at their favorite restaurant." Finsilver added, "Our guests love the postcard feature that allows them to take a picture with their phone and send it as a postcard to their friends and family."

The XV Beacon Hotel App is available at xvbeaconapp.com and on the App Store for iPhone and iPad users. For more information about Runtriz and the flexibility and functionality of its mobile platform, visit www.runtriz.com.

About XV Beacon

Fifteen Beacon is a refined landmark hotel that opened in 1999 in an historic 1903 beaux arts building that juxtaposes cutting edge technology with extraordinary Jeffersonian styling. Amidst the bustle of commerce and sightseeing, Fifteen Beacon Hotel is a haven of serenity. A luxury boutique hotel par excellence, we offer refined, genuine, and mindful personalized service. www.xvbeacon.com 

About Runtriz™

Runtriz delivers magic moments utilizing an open guest service platform that enables guest service amplification. We strive to enhance both the staff and guest service experience to optimize their time. With over 2000 hotels in 120 countries covering 50 + languages, Runtriz has the knowledge and experience to support your hotels' digital and guest engagement goals. We help our partners increase guest service results be delivering what today's guests want. For more information, or to request a demo, please visit runtriz.com.

Contact
Flinn Flexer
Chief Operating Officer
Phone: (323) 230-9727
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