Technology Upgrades In Hotels Reduce Need For Multiple Vendors
Hospitality brands are moving towards partnering with independent technology firms for a system that combines several features into one platform.
As the annual Dolce Hotels and Resorts conference highlighted this past week at the Alexander Hotel in Indianapolis, several key technology features needed by the hotels are being found more frequently from a single source than in past years.
Oklahoma City, OK -- As the annual Dolce Hotels and Resorts conference highlighted this past week at the Alexander Hotel in Indianapolis, several key technology features needed by the hotels are being found more frequently from a single source than in past years.
"A hotel can sign with one company for a mobile app, another company for digital signage, and still another for a meetings and events software piece...or they can save time, sweat and money by selecting one company that incorporates all of this into one product." -- Klent Luschen, Market Engagement Representative, Monscierge.
As two-way communication either in-app or via SMS becomes more the norm for businesses, the hospitality industry is needing fast, reliable and nimble technology partners to connect and communicate with guests in the same manner that other industries already are.
"I can use an app to view the wait-time for my haircut, book the reservation, and then walk into that establishment and see my name and appointment time on their digital signage - yet many of the places we call home while traveling do not have a digital presence past a website, " says Marcus Robinson, CEO, Monscierge. "Having a multi-platform technology experience is happening at drive-thru restaurants, banks and doctors' offices. We make it easy and affordable for hotels to do the same."
Robinson's easy and affordable methods start with signing-up online for a free guest-facing mobile application that includes hotel contact details, a property's local recommendations featured and property images. Larger hospitality groups looking to deploy to all locations find this is extremely easy to scale brand-wide, sending individual properties through the sign-up procedure to begin with mobile application basics.