Cycas Hospitality Introduces National Living Wage To All Staff
Cycas Hospitality, hotel management company specialising in the extended stay market, has introduced the National Living Wage to all full-time UK employees irrespective of age.* Voted Best Employers in Hospitality Award 2015 (Caterer.com), Cycas Hospitality continues to commit to recruiting and retaining the best talent in hospitality.
Cycas Hospitality, hotel management company specialising in the extended stay market, has introduced the National Living Wage to all full-time UK employees irrespective of age.*
Voted Best Employers in Hospitality Award 2015 (Caterer.com), Cycas Hospitality continues to commit to recruiting and retaining the best talent in hospitality.
"Our decision to pay the National Living Wage to all full-time staff is part of the larger picture for Cycas," says the group's Culture Coach Janet Roberts. "Our new internal HR strategy will be at the cutting edge of the hospitality industry's approach to staff management. We believe that if we are fair to staff they will repay our investment by supporting brand standards and embedding the Cycas spirit and culture into the work ethos. As a result, we build teams who deliver a 'positively outrageous service'."
"To create loyal ambassadors, we base recruitment on an open group interview process. Applicants participate in various role plays and 'games', with staff being employed for the personality and enthusiasm which they display. Being able to offer the National Living Wage is the cherry on the cake for 'Hiring the smile'."
"Many of our new recruits are millennials so communication is important", continues Janet. "It's all about 'hands on' coaching not 'managing'. Staff development needs to happen in real time, not just at quarterly meetings. Mobile devices, which were once used for recreation, are becoming an active part of working life enabling continuous interaction."
The company encourages cross training and develops programmes in which employees embark on a 'personal journey' – a performance review process, allowing them to set their own objectives and measure their achievements.
All employees are also encouraged to join a closed Facebook group, enabling them to engage with one another and the company owners; and share individual and company successes.
In a recent online engagement survey 100% of staff said Cycas was 'committed to achieving high levels of customer satisfaction' and that their 'Job makes the best use of their skills and abilities, by regularly reviewing how best to improve customer service'. **
Award winning Cycas Hospitality currently manages Staybridge Suites London – Vauxhall; Holiday Inn London - Stratford City; Staybridge Suites London - Stratford City; Heathrow Hotel – Bath Road; and Staybridge Suites Liverpool, the first Staybridge Suites hotel in the UK.
About Vertiq Hospitality Partners
Vertiq Hospitality Partners is a pan-European hospitality investment and asset management company with a portfolio of hotels and serviced apartments in eight countries, including major city centres, transport hubs and leading leisure destinations. Vertiq partners with owners and investors through a management platform that spans asset management, operations, revenue optimisation, marketing, branding and sales. This integrated commercial framework, delivered alongside local teams, ensures each property is strategically positioned, efficiently managed and optimised for superior financial returns. Visit https://vertiqhospitality.com.
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