Industry Update
Press Release15 September 2016

Edwardian Hotels London Officially Launches Online Guest Check-in

Guests can check-in and check-out online and on mobile. In-house designed web-based check-in to improve guest experience

share this article
1 min
Edwardian Hotels London

This week Edwardian Hotels London officially launched its online and mobile check-in service across all the 11 Radisson Blu Edwardian London Hotels and The May Fair Hotel which it owns and manages.

Advertisements

It follows a successful three month trial period which has seen around 1 in 4 guests across the hospitality group opt to take up the service.

The web-based check-in, which can be accessed via a link sent to email or SMS, gives guests a fast and convenient check in and check out process on the morning of arrival and departure respectively. In addition, on check-in, guests can choose preferences such as room type, proximity to lift, a specific floor or room number and in-room amenities. Developed by the in-house team at Edwardian Hotels London, who have been developing IT solutions for both hosts and guests for the last 19 years, the programme is easy for guests to navigate, without having to download an app which takes up time and space on mobile devices.

"We are constantly looking for ways to improve the service our guests receive when they stay with us. We know that our guests' time is very precious and they want their arrival at any of our hotels to go as seamlessly as possible. The option of checking-in online or on mobile in advance of arrival lets them do that and pick up their key from concierge or guest relations" said Michael Mrini, Director of Information Technology at Edwardian Hotels London.

Guests who choose to use the service can also save time when leaving if they check-out online, with invoices being sent directly via email. As a Green Tourism Hospitality brand, Edwardian Hotels London is pleased to be able to remove the need for paper forms and increase sustainability with this practice.

About Edwardian Hotels London

Edwardian Hotels London is a privately-owned hotel group, which has been owning, operating, and developing

an upscale andluxury hotel and hospitality portfolio since Jasminder Singh OBE began his career within the hospitality industry in 1977 – forming the beginnings of what would become Edwardian Hotels London. Today, Edwardian Hotels London owns and operates eleven Radisson Blu Edwardian London hotels in London and central Manchester, The May Fair Hotel and a collection of restaurant and bar brands including the May Fair Kitchen, Monmouth Kitchen and May Fair Bar, and is currently engaged in a major development in Leicester Square incorporating a luxury lifestyle hotel, restaurants, bars, spa and cinemas. For more information visit our website at www.edwardian.com
Contact
Camilla Medd
Edelman
Phone: 0203 047 6333
Send email
Latest News
Advertisements